Author - Kristin Hurst

12 Oct

Encompass Continues Parts Support for Sharp after Brand Licensed by Hisense

Lawrenceville, Ga., October 12, 2016 – Encompass Supply Chain Solutions, Inc., a leading provider of 3PL and 4PL solutions for a diverse range of finished goods and replacement parts, today announced it will maintain strong parts support for the Sharp brand in the wake of Hisense acquiring the Sharp brand.

Encompass has been a long-time distributor of Sharp replacement parts to major retailers, rent-to-own businesses and repair service businesses. In July 2015, Hisense and Sharp announced that Hisense will be purchasing all equity and assets of Sharp’s TV factory in Mexico, with rights to use the Sharp brand name and all its channel resources in both the North and South American regions.

Sharp is the latest in a long line of other television manufacturers to enter into licensing agreements.

“As the consumer electronics industry continues consolidating, Encompass is more than capable of adapting to changing conditions to deliver the strong aftersales support needed to maintain manufacturer brand loyalty,” said Joe Hurley, Encompass senior vice president of Business Development. “We are pleased to have the opportunity to continue supplying parts for one of the most renowned consumer electronics brands in the world.”

Hurley added that ensuring efficient, responsive aftermarket service is key to retaining brand strength.

“As long as manufacturers – along with parts suppliers, warranty claims administrators and service networks – execute as team to continue providing reliable product support, it shouldn’t matter what’s behind the manufacturing curtain,” said Hurley. “With strong backing, the brand will have a much better chance to retain its quality status in the minds of consumers.” 

About Encompass Supply Chain Solutions, Inc.

Encompass is a market leader in forward and reverse supply chain management and high-tech repair services for a diverse and expanding range of consumer electronics, computer, major appliances and imaging products.  Encompass provides end-to-end solutions for OEMs, retailers, independent dealers and third-party administrators.

Encompass manages all stages of the product lifecycle, including finished goods and replacement parts logistics, board repair and product refurbishment services, returns management, asset value recovery and eco-friendly disposal. For more information, please visit encompass.com and encompassparts.com and follow us on Facebook, LinkedIn and Twitter.

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04 Oct

Ice Build Up in Whirlpool/Maytag Refrigerators

Appliance Tech Tips
October 2016

Courtesy of Fred’s Appliance Academy

DISCLAIMER: Due the danger and complexity of electronics repair, the following shared technical tips are intended for professional reference only. Please refer to manufacturer’s recommendations as Encompass and Fred’s Appliance Academy do not guarantee the accuracy, reliability or safety of this information. Electrical Shock Hazard: Disconnect power before servicing. Replace all parts and panels before operating.
Failure to do so can result in death or electrical shock.

 

Customers with Whirlpool/ Maytag French door refrigerators may report ice build up on the floor of the freezer, and the unit will leak about every other day leaving a puddle of water on the floor in either the right or left hand corner of the unit. This is caused by a slow drain in defrost due to what’s called a grommet or duckbill grommet style drain. The theory behind the grommet style drain was to prevent warm air from entering the unit from the compressor compartment causing excessive frost on the evaporator. After a few years of use with the first style grommet, Whirlpool found that the it was getting clogged by dust and pet dander.

Drain Tube

Drain Kit

Whirlpool redesigned the grommet in about 2012/2013 to what we refer to as the “duckbill” grommet, which was larger in diameter and would allow more water through to drain quicker, while keeping a good seal to block warm air. The new style grommet lasted a couple of years before Whirlpool once again found that it would clog with dust and pet dander, causing  ice on the bottom of the freezer and the unit to leak water on the floor. Once again it was back to the drawing board for Whirlpool, which led to design of the P-trap style drain kit (pictured right) that we now find in any newer (2015- present) unit. This new style drain kit allows the water from the defrost to drain quickly and also prevents warm air from entering the unit.

This kit is compatible with all 30,″ 33,″ and 36″ wide refrigerator model numbers listed at the bottom of this post. The drain tube kit includes an installation instruction sheet. To install the new kit you will have to access the back of the unit by carefully pulling the unit away from the wall using a scuff shield to prevent floor damage. Once the panel has been removed, you must remove the current drain channel and grommet. Once both parts are removed, you will have to install the white rubber spacer on the portion of the drain that is coming through the bottom, followed by locking the P-trap drain into place in the drain pan.

Once the new kit is installed, it is recommended that you use a steamer (example: Bissell Steam Shot) to clear the ice from the clogged drain located underneath the evaporator. Once the drain is clear, make sure you use a clean towel to wipe the floor of the freezer to prevent any water on the freezer floor caused by the steamer to freeze.

Below is a list of model numbers that may have the grommet:

5GBB19PRYA0, 5GBB19PRYW0, 5GFC20PRAA00, 5GFC20PRAW00, 5GFF25PRYA0, 5GFF25PRYW0,
5GI6FARAF000, 5GI6FARAF001, 5GX0FHTXAF01, 5KBFS20EAX01, 5KRFX9000M00, 5MFI267AA000,
5MFI267AA001, 5MFX257AA000, 5MFX257AA001, 5VGI6FARAF00, 5VGI6FARAF01, 5VMFI267AA00,
5VMFI267AA01, 5VMFX257AA00, 5VMFX257AA01, 7MI2569VEM1, 7MI2569VEM2, 7MI2569VEM3,
7MI2569VEM4, AB1924PEKB3, AB1924PEKB4, AB1924PEKB5, AB1924PEKS4, AB1924PEKS5,
AB1924PEKS6, AB1924PEKS7, AB1924PEKS8, AB1924PEKW3, AB1924PEKW4, AB1924PEKW5,
AB2225PEKB3, AB2225PEKB4, AB2225PEKB5, AB2225PEKS4, AB2225PEKS5, AB2225PEKS6,
AB2225PEKS7, AB2225PEKS8, AB2225PEKW3, AB2225PEKW4, AB2225PEKW5, AB2526PEKW3,
AB2526PEKW4, ABB1921DEW15, ABB1921DEW6, ABB1921FEB12, ABB1921WEW0, ABB1921WEW1,
ABB1921WEW2, ABB1921WEW3, ABB1922FEB2, ABB1922FEB3, ABB1922FED1, ABB1922FED2,
ABB1922FEQ2, ABB1922FEQ3, ABB1922FEW2, ABB1922FEW3, ABB1924WEB0, ABB1924WEB1,
ABB1924WEB2, ABB1924WEB3, ABB1924WED0, ABB1924WED1, ABB1924WEQ0, ABB1924WEQ1,
ABB1924WES0, ABB1924WES1, ABB1924WES2, ABB1924WES3, ABB1924WEW0, ABB1924WEW1,
ABB1924WEW2, ABB1924WEW3, ABB1927VEB2, ABB1927VEW2, ABB192ZDEB5, ABB192ZDEB6,
ABB192ZDEW5, ABB192ZDEW6, ABB192ZWEB0, ABB192ZWEB1, ABB192ZWEW0, ABB192ZWEW1,
ABB2221FEB2, ABB2221FEB3, ABB2221FEW2, ABB2221FEW3, ABB2221WEB0, ABB2221WEB1,
ABB2221WEW0, ABB2221WEW1, ABB2222FEB2, ABB2222FEB3, ABB2222FED1, ABB2222FED2,
ABB2222FEQ2, ABB2222FEQ3, ABB2222FEW2, ABB2222FEW3, ABB2224WEB0, ABB2224WEB1,
ABB2224WEB2, ABB2224WEB3, ABB2224WED0, ABB2224WED1, ABB2224WEQ0, ABB2224WEQ1,
ABB2224WES0, ABB2224WES1, ABB2224WES2, ABB2224WES3, ABB2224WEW0, ABB2224WEW1,
ABB2224WEW2, ABB2224WEW3, ABB2227VEB1, ABB2227VEB2, ABB2227VEW1, ABB2227VEW2,
ABB2522FEB2, ABB2522FEB3, ABB2522FEQ2, ABB2522FEQ3, ABB2522FEW2, ABB2522FEW3,
ABL1922FES3, ABL1922FES4, ABL1922FES5, ABL1922FES6, ABL1927VES1, ABL1927VES2,
ABL1927VES3, ABL1927VES4, ABL192ZFES3, ABL192ZFES4, ABL192ZFES5, ABL192ZFES6,
ABL192ZWES0, ABL192ZWES1, ABL2222FES3, ABL2222FES4, ABL2222FES5, ABL2222FES6,
ABL2227VES1, ABL2227VES2, ABL2227VES3, ABL2227VES4, ABR1922FES3, ABR1922FES4,
ABR1922FES5, ABR1922FES6, ABR1927VES1, ABR1927VES2, ABR1927VES3, ABR1927VES4,
ABR192ZFES3, ABR192ZFES4, ABR192ZFES5, ABR192ZFES6, ABR192ZWES0, ABR192ZWES1,
ABR2222FES3, ABR2222FES4, ABR2222FES5, ABR2222FES6, ABR2227VES1, ABR2227VES2,
ABR2227VES3, ABR2227VES4, AFB2234WEB0, AFB2234WEB10, AFB2234WEB2, AFD2535DEB11,
AFD2535DEW11, AFF2534FES3, AFF2534FES4, AFF2534FES5, AFF2534FES6, AFF2534FES7,
AFF2534FES8, AFF2534FEW2, AFF2534FEW3, AFF2534FEW4, AFF2534FEW5, AFI2538AEB4,
AFI2538AEB5, AFI2538AEQ4, AFI2538AES4, AFI2538AES5, AFI2538AES6, AFI2538AES7,
AFI2538AEW4, AFI2538AEW5, CB19G6W00W5, CB19G6W00W6, CB19G7B00B4, CB19G7B00B5,
CB19G7W00W4, CB19G7W00W5, EB9FVBLVS01, EB9FVBLWS01, EB9FVBLWS02, EB9FVBLWS03,
EB9FVBLWS04, EB9FVBLWS05, EB9FVBLWS06, EB9FVBRVS01, EB9FVBRWS01, EB9FVBRWS02,
EB9FVBRWS03, EB9FVBRWS04, EB9FVBRWS05, EB9FVBRWS06, EB9FVBXVB01, EB9FVBXVQ01,
EB9FVBXWB00, EB9FVBXWB01, EB9FVBXWB02, EB9FVBXWQ00, EB9FVBXWQ01, EB9FVBXWQ02,
EB9FVBXWQ03, EB9FVHLVS01, EB9FVHLVS02, EB9FVHLVS03, EB9FVHLVS04, EB9FVHLWS00,
EB9FVHLWS01, EB9FVHLWS02, EB9FVHLWS03, EB9FVHRVS01, EB9FVHRVS02, EB9FVHRVS03,
EB9FVHRVS04, EB9FVHRWS00, EB9FVHRWS01, EB9FVHRWS02, EB9FVHRWS03, EB9FVHXVB01,
EB9FVHXVB02, EB9FVHXVQ01, EB9FVHXVQ02, EB9FVHXWB00, EB9FVHXWB01, EB9FVHXWB02,
EB9FVHXWB03, EB9FVHXWQ00, EB9FVHXWQ01, EB9FVHXWQ02, EB9FVHXWQ03, EB9SHKXVQ01,
EB9SHKXVQ02, EB9SHKXVQ03, EB9SHKXVQ04, EB9SHKXVQ05, EB9SHKXVQ06, EB9SHKXVQ07,
G20EFSB23S8, G20EFSB23S9, G25EFSB23S4, G25EFSB23S5, G25EFSB23S6, G25EFSB23S7,
G25EFSB23S8, G25EFSB23S9, G32026PEKS5, G32026PEKS6, G32026PEKS7, G32026PEKS8,
G32026PEKS9, G32026PEKW4, G32026PEKW5, G32026PELB4, G32026PELB5, G32027WEKB3,
G32027WEKB4, G32526PEKB3, G32526PEKB4, G32526PEKS4, G32526PEKS5, G32526PEKS6,
G32526PEKW3, G32526PEKW4, G37025PEAS1, G37025PEAS2, G37025PEAS3, G37025PEAS4,
G37025PEAS5, G37025PEAS6, G37025PEAW1, G37025PEAW2, G37025PEAW3, G37026FEAS1,
G37026FEAS2, G37026FEAS3, G37026FEAS4, G37026FEAS5, G37026FEAS6, G37026FEAW1,
G37026FEAW2, G37026FEAW3, GB1924PEKB3, GB1924PEKB4, GB1924PEKS4, GB1924PEKS5,
GB1924PEKS6, GB1924PEKW3, GB2026LEKS4, GB2026LEKS5, GB2026LEKS6, GB2026LEKS7,
GB2026LEKS8, GB2026PEKB3, GB2026PEKB4, GB2026PEKB5, GB2026PEKW3, GB2026PEKW4,
GB2026PEKW5, GB2026REKS4, GB2026REKS5, GB2026REKS6, GB2026REKS7, GB2026REKS8,
GB2225PEKW3, GB2225PEKW4, GB2526LEKS3, GB2526LEKS4, GB2526LEKS5, GB2526LEKS6,
GB2526PEKW3, GB2526PEKW4, GB2526REKS3, GB2526REKS4, GB2526REKS5, GB2526REKS6,
GB2FHDXWB00, GB2FHDXWB01, GB2FHDXWB02, GB2FHDXWB03, GB2FHDXWB04, GB2FHDXWB05,
GB2FHDXWB06, GB2FHDXWD00, GB2FHDXWD01, GB2FHDXWD02, GB2FHDXWQ00,
GB2FHDXWQ01, GB2FHDXWQ02, GB2FHDXWQ03, GB2FHDXWQ04, GB2FHDXWQ05,
GB2FHDXWQ06, GB2FHDXWQ07, GB2FHDXWS00, GB2FHDXWS01, GB2FHDXWS02, GB2FHDXWS03,
GB2FHDXWS04, GB2FHDXWS05, GB2FHDXWS06, GB2FHDXWS07, GB2FHDXWS08, GB2SHDXTB02,
GB2SHDXTB03, GB2SHDXTD01, GB2SHDXTD02, GB2SHDXTQ02, GB2SHDXTQ03, GB2SHDXTS02,
GB2SHDXTS03, GB2SHDXTS04, GB2SHTXTB02, GB2SHTXTB03, GB2SHTXTQ02, GB2SHTXTQ03,
GB2SHTXTS02, GB2SHTXTS03, GB2SHTXTS04, GB2SHTXTS05, GB5525PEAS1, GB5525PEAS2,
GB5525PEAS3, GB5525PEAS4, GB5525PEAS5, GB5525PEAW1, GB5525PEAW2, GB5525PEAW3,
GB5526FEAS1, GB5526FEAS2, GB5526FEAS3, GB5526FEAS4, GB5526FEAS5, GB5526FEAW1,
GB5526FEAW2, GB5526FEAW3, GB6525PEAS1, GB6525PEAS2, GB6525PEAS3, GB6525PEAS4,
GB6525PEAS5, GB6525PEAW1, GB6525PEAW2, GB6525PEAW3, GB6526FEAS1, GB6526FEAS2,
GB6526FEAS3, GB6526FEAS4, GB6526FEAS5, GB6526FEAW1, GB6526FEAW2, GB6526FEAW3,
GB9FHDXWB00, GB9FHDXWB01, GB9FHDXWB02, GB9FHDXWB03, GB9FHDXWB04, GB9FHDXWB05,
GB9FHDXWB06, GB9FHDXWD01, GB9FHDXWQ00, GB9FHDXWQ01, GB9FHDXWQ02,
GB9FHDXWQ03, GB9FHDXWQ04, GB9FHDXWQ05, GB9FHDXWQ06, GB9FHDXWS00,
GB9FHDXWS01, GB9FHDXWS02, GB9FHDXWS03, GB9FHDXWS04, GB9FHDXWS05, GB9FHDXWS06,
GB9FHDXWS07, GB9FHDXWS08, GI0FSAXVA01, GI0FSAXVB01, GI0FSAXVB02, GI0FSAXVB03,
GI0FSAXVB04, GI0FSAXVB05, GI0FSAXVB06, GI0FSAXVB07, GI0FSAXVB08, GI0FSAXVB09,
GI0FSAXVQ01, GI0FSAXVY01, GI0FSAXVY010, GI0FSAXVY011, GI0FSAXVY02, GI0FSAXVY03,
GI0FSAXVY04, GI0FSAXVY05, GI0FSAXVY06, GI0FSAXVY07, GI0FSAXVY08, GI5FSAXVA01,
GI5FSAXVB01, GI5FSAXVB02, GI5FSAXVQ01, GI5FSAXVS01, GI5FSAXVS02, GI5FSAXVY01,
GI5FSAXVY02, GI5FSAXVY04, GI5FSAXVY05, GI5FVAXVB01, GI5FVAXVB02, GI5FVAXVB03,
GI5FVAXVB04, GI5FVAXVL01, GI5FVAXVL02, GI5FVAXVQ01, GI5FVAXVQ02, GI5FVAXYB00,
GI5FVAXYQ00, GI5FVAXYY00, GI5SVAXVB01, GI5SVAXVB02, GI5SVAXVB03, GI5SVAXVL01,
GI5SVAXVQ01, GI5SVAXVQ02, GI5SVAXVQ03, GI6FARXXB00, GI6FARXXB02, GI6FARXXB03,
GI6FARXXB04, GI6FARXXB05, GI6FARXXB06, GI6FARXXB07, GI6FARXXF00, GI6FARXXF01,
GI6FARXXF02, GI6FARXXF04, GI6FARXXF05, GI6FARXXF06, GI6FARXXQ00, GI6FARXXQ02,
GI6FARXXQ03, GI6FARXXQ04, GI6FARXXQ05, GI6FARXXQ06, GI6FARXXQ07, GI6FARXXY00,
GI6FARXXY02, GI6FARXXY03, GI6FARXXY04, GI6FARXXY05, GI6FARXXY06, GI6FARXXY07,
GI6FARXXY08, GI6FDRXXB00, GI6FDRXXB01, GI6FDRXXB02, GI6FDRXXB03, GI6FDRXXB04,
GI6FDRXXB05, GI6FDRXXB06, GI6FDRXXB08, GI6FDRXXB09, GI6FDRXXQ00, GI6FDRXXQ01,
GI6FDRXXQ02, GI6FDRXXQ03, GI6FDRXXQ04, GI6FDRXXQ05, GI6FDRXXQ06, GI6FDRXXQ08,
GI6FDRXXQ09, GI6FDRXXY00, GI6FDRXXY01, GI6FDRXXY010, GI6FDRXXY02, GI6FDRXXY03,
GI6FDRXXY04, GI6FDRXXY05, GI6FDRXXY06, GI6FDRXXY07, GI6FDRXXY09, GI6SARXXF00,
GI6SARXXF01, GI6SARXXF02, GI6SARXXF03, GI6SARXXF04, GI6SARXXF05, GI6SARXXF06,
GI6SDRXXB00, GI6SDRXXB01, GI6SDRXXB02, GI6SDRXXB03, GI6SDRXXB04, GI6SDRXXB06,
GI6SDRXXQ00, GI6SDRXXQ01, GI6SDRXXQ02, GI6SDRXXQ03, GI6SDRXXQ04, GI6SDRXXQ06,
GI6SDRXXV00, GI6SDRXXV01, GI6SDRXXY00, GI6SDRXXY01, GI6SDRXXY02, GI6SDRXXY03,
GI6SDRXXY04, GI6SDRXXY05, GI6SDRXXY06, GI6SDRXXY07, GI7FVCXWA00, GI7FVCXWA01,
GI7FVCXWA03, GI7FVCXWB00, GI7FVCXWB01, GI7FVCXWB03, GI7FVCXWQ00, GI7FVCXWQ01,
GI7FVCXWQ03, GI7FVCXWY00, GI7FVCXWY01, GI7FVCXWY02, GI7FVCXWY03, GI7FVCXWY05,
GI7FVCXXA00, GI7FVCXXA01, GI7FVCXXB00, GI7FVCXXB01, GI7FVCXXQ00, GI7FVCXXQ01,
GI7FVCXXY00, GI7FVCXXY01, GI7FVCXXY02, GI7FVCXXY03, GX2FHDXVA00, GX2FHDXVA02,
GX2FHDXVA03, GX2FHDXVB00, GX2FHDXVB02, GX2FHDXVB03, GX2FHDXVB04, GX2FHDXVB05,
GX2FHDXVB06, GX2FHDXVB07, GX2FHDXVB08, GX2FHDXVD00, GX2FHDXVQ00, GX2FHDXVQ02,
GX2FHDXVQ03, GX2FHDXVQ04, GX2FHDXVQ05, GX2FHDXVQ06, GX2FHDXVT00, GX2FHDXVT02,
GX2FHDXVT03, GX2FHDXVY00, GX2FHDXVY010, GX2FHDXVY02, GX2FHDXVY03, GX2FHDXVY04,
GX2FHDXVY05, GX2FHDXVY06, GX2FHDXVY07, GX2FHDXVY08, GX2FHDXVY09, GX2SHBXVB00,
GX2SHBXVB02, GX2SHBXVB03, GX2SHBXVB04, GX2SHBXVB05, GX2SHBXVB06, GX2SHBXVB07,
GX2SHBXVQ00, GX2SHBXVQ02, GX2SHBXVQ03, GX2SHBXVQ04, GX2SHBXVQ05, GX2SHBXVY00,
GX2SHBXVY02, GX2SHBXVY03, GX2SHBXVY04, GX2SHBXVY05, GX2SHBXVY06, GX2SHBXVY07,
GX2SHBXVY08, GX2SHBXVY09, GX2SHDXVB00, GX2SHDXVB02, GX2SHDXVD00, GX2SHDXVQ00,
GX2SHDXVY00, GX2SHDXVY02, GX5FHDXVA01, GX5FHDXVA02, GX5FHDXVA03, GX5FHDXVA04,
GX5FHDXVB01, GX5FHDXVB03, GX5FHDXVB04, GX5FHDXVB05, GX5FHDXVB06, GX5FHDXVB07,
GX5FHDXVB08, GX5FHDXVD01, GX5FHDXVD02, GX5FHDXVQ01, GX5FHDXVQ02, GX5FHDXVQ03,
GX5FHDXVQ04, GX5FHDXVQ05, GX5FHDXVQ06, GX5FHDXVQ07, GX5FHDXVT01, GX5FHDXVT02,
GX5FHDXVY01, GX5FHDXVY010, GX5FHDXVY02, GX5FHDXVY03, GX5FHDXVY04, GX5FHDXVY05,
GX5FHDXVY06, GX5FHDXVY07, GX5FHDXVY08, GX5FHDXVY09, GX5FHTXVA01, GX5FHTXVA02,
GX5FHTXVA03, GX5FHTXVA04, GX5FHTXVB01, GX5FHTXVB03, GX5FHTXVB04, GX5FHTXVB05,
GX5FHTXVB06, GX5FHTXVB07, GX5FHTXVB08, GX5FHTXVQ01, GX5FHTXVQ02, GX5FHTXVQ03,
GX5FHTXVQ04, GX5FHTXVQ05, GX5FHTXVQ06, GX5FHTXVQ07, GX5FHTXVY01, GX5FHTXVY010,
GX5FHTXVY02, GX5FHTXVY03, GX5FHTXVY04, GX5FHTXVY05, GX5FHTXVY06, GX5FHTXVY07,
GX5FHTXVY08, GX5FHTXVY09, GX5SHDXVA01, GX5SHDXVA02, GX5SHDXVB01, GX5SHDXVB03,
GX5SHDXVD01, GX5SHDXVD03, GX5SHDXVQ01, GX5SHDXVQ02, GX5SHDXVQ03, GX5SHDXVT01,
GX5SHDXVY01, GX5SHDXVY02, GX5SHDXVY03, GX5SHDXVY04, GX5SHDXVY05, GX5SHTXVA01,
GX5SHTXVB01, GX5SHTXVQ01, GX5SHTXVY01, GX5SHTXVY02, GZ25FDRXYY0, GZ25FSRXYY0,
GZ25FSRXYY1, GZ25FSRXYY2, GZ25FSRXYY4, GZ25FSRXYY5, GZ25FSRXYY6, GZ25FSRXYY7,
ITB19440Q03, IX5HHEXWS01, IX5HHEXWS03, IX5HHEXWS04, IX5HHEXWS05, IX5HHEXWS06,
IX5HHEXWS07, IX5HHEXWS08, IX5HHEXWS09, IX5HHEXWS10, JBD2286KEB2, JBD2286KEB3,
JBL2088HES4, JBL2088HES5, JBL2088WEM0, JBL2088WEM1, JBL2286KES3, JBR2088HES4,
JBR2088HES5, JBR2088WEM0, JBR2088WEM1, JBR2286KES3, JFC2089HEP4, JFC2089HEP5,
JFC2089HEP6, JFC2089HES4, JFC2089HES5, JFC2089HES6, JFC2089HPF3, JFC2089HPF4,
JFC2089HPR2, JFC2089HPR3, JFC2089HPY3, JFC2089HPY4, JFC2089HTB3, JFC2089HTB4,
JFC2089HTW3, JFC2089HTW4, JFC2089WEM0, JFC2089WEM1, JFC2089WEM11, JFC2089WEM2,
JFC2089WEM3, JFC2089WEM4, JFC2089WEM5, JFC2089WEM6, JFC2089WEM7, JFC2089WEM9,
JFC2089WEP0, JFC2089WEP1, JFC2089WEP11, JFC2089WEP2, JFC2089WEP3, JFC2089WEP4,
JFC2089WEP5, JFC2089WEP6, JFC2089WEP7, JFC2089WEP9, JFC2089WTB0, JFC2089WTB1,
JFC2089WTB2, JFC2089WTB3, JFC2089WTB4, JFC2089WTB5, JFC2089WTB7, JFC2089WTB9,
JFC2089WTW0, JFC2089WTW1, JFC2089WTW2, JFC2290VEM1, JFC2290VEM2, JFC2290VEM3,
JFC2290VEM4, JFC2290VEM5, JFC2290VEM6, JFC2290VEM7, JFC2290VEM8, JFC2290VEP1,
JFC2290VEP2, JFC2290VEP3, JFC2290VEP4, JFC2290VEP5, JFC2290VEP6, JFC2290VEP7,
JFC2290VEP8, JFC2290VPF1, JFC2290VPF2, JFC2290VPF3, JFC2290VPF4, JFC2290VPF5,
JFC2290VPR0, JFC2290VPR1, JFC2290VPR2, JFC2290VPR3, JFC2290VPR4, JFC2290VPY1,
JFC2290VPY2, JFC2290VPY3, JFC2290VPY4, JFC2290VPY5, JFC2290VTB1, JFC2290VTB2,
JFC2290VTB3, JFC2290VTB4, JFC2290VTB5, JFD2589KEP3, JFD2589KEP4, JFD2589KEP5,
JFD2589KES3, JFD2589KES4, JFD2589KES5, JFI2089AEB2, JFI2089AEP12, JFI2089AEP13,
JFI2089AEP2, JFI2089AEP3, JFI2089AEP4, JFI2089AEP5, JFI2089AEP6, JFI2089AEP7, JFI2089AEP8,
JFI2089AEP9, JFI2089AES2, JFI2089AES3, JFI2089AEW2, JFI2089ATS2, JFI2089WES0, JFI2089WES1,
JFI2089WES2, JFI2089WES3, JFI2089WES4, JFI2089WES5, JFI2089WES6, JFI2089WES8,
JFI2089WES9, JFI2089WTS0, JFI2089WTS1, JFI2089WTS2, JFI2089WTS3, JFI2089WTS4,
JFI2089WTS6, JFI2089WTS7, JFI2589AEP2, JFI2589AEP3, JFI2589AES2, JFI2589AES3, JFX2597AEM0,
JFX2597AEM2, JFX2597AEM3, JFX2597AEP0, JFX2597AEP2, JFX2597AEP3, KBFL25EVMS1,
KBFL25EVMS2, KBFS20EVBL1, KBFS20EVBL2, KBFS20EVBL3, KBFS20EVBL4, KBFS20EVBL5,
KBFS20EVBL6, KBFS20EVBL8, KBFS20EVMS1, KBFS20EVMS11, KBFS20EVMS13, KBFS20EVMS2,
KBFS20EVMS3, KBFS20EVMS4, KBFS20EVMS5, KBFS20EVMS6, KBFS20EVMS7, KBFS20EVMS8,
KBFS20EVMS9, KBFS20EVWH1, KBFS20EVWH2, KBFS20EVWH3, KBFS20EVWH4, KBFS20EVWH5,
KBFS20EVWH6, KBFS20EVWH8, KBFS22EWBL1, KBFS22EWBL2, KBFS22EWBL3, KBFS22EWBL5,
KBFS22EWBL7, KBFS22EWMS1, KBFS22EWMS3, KBFS22EWMS4, KBFS22EWMS5, KBFS22EWMS7,
KBFS22EWMS9, KBFS22EWWH1, KBFS22EWWH2, KBFS22EWWH3, KBFS22EWWH5,
KBFS22EWWH7, KBFS25EVBL1, KBFS25EVBL2, KBFS25EVMS1, KBFS25EVMS2, KBFS25EVMS3,
KBFS25EVMS4, KBFS25EVWH1, KBFS25EVWH2, KBFS25EWBL0, KBFS25EWBL1, KBFS25EWBL2,
KBFS25EWBL3, KBFS25EWBL4, KBFS25EWBL5, KBFS25EWBL7, KBFS25EWBL9, KBFS25EWMS0,
KBFS25EWMS1, KBFS25EWMS10, KBFS25EWMS2, KBFS25EWMS3, KBFS25EWMS4, KBFS25EWMS5,
KBFS25EWMS6, KBFS25EWMS8, KBFS25EWWH0, KBFS25EWWH1, KBFS25EWWH2,
KBFS25EWWH3, KBFS25EWWH4, KBFS25EWWH5, KBFS25EWWH7, KBFS25EWWH9, KBLS19KTMS3,
KBLS20EVMS1, KBLS20EVMS2, KBLS20EVMS3, KBLS20EVMS4, KBLS20EVMS5, KBLS22EVMS1,
KBLS22EVMS2, KBLS22EVMS3, KBLS22KVSS1, KBLS22KVSS2, KBLS22KVSS3, KBLS22KVSS4,
KBLS22KWMS4, KBLS22KWMS5, KBLS22KWMS6, KBRL22EVMS4, KBRS19KTBL7, KBRS19KTMS3,
KBRS19KTWH7, KBRS20EVBL1, KBRS20EVBL2, KBRS20EVBL3, KBRS20EVBL4, KBRS20EVMS1,
KBRS20EVMS2, KBRS20EVMS3, KBRS20EVMS4, KBRS20EVMS5, KBRS20EVMS6, KBRS20EVWH1,
KBRS20EVWH2, KBRS20EVWH3, KBRS22EVBL1, KBRS22EVBL2, KBRS22EVMS1, KBRS22EVMS2,
KBRS22EVMS3, KBRS22EVMS4, KBRS22EVWH1, KBRS22EVWH2, KBRS22KVBL1, KBRS22KVBL2,
KBRS22KVSS1, KBRS22KVSS2, KBRS22KVSS3, KBRS22KVSS4, KBRS22KVWH1, KBRS22KVWH2,
KBRS22KWBL4, KBRS22KWBL5, KBRS22KWBL6, KBRS22KWBL7, KBRS22KWMS4, KBRS22KWMS5,
KBRS22KWMS6, KBRS22KWWH4, KBRS22KWWH5, KBRS22KWWH6, KBRS22KWWH7,
KFCO22EVBL1, KFCO22EVBL2, KFCO22EVBL3, KFCO22EVBL4, KFCO22EVBL5, KFCP22EXMP1,
KFCP22EXMP2, KFCP22EXMP3, KFCP22EXMP4, KFCP22EXMP5, KFCS22EVBL1, KFCS22EVBL2,
KFCS22EVBL3, KFCS22EVBL4, KFCS22EVBL5, KFCS22EVMS1, KFCS22EVMS2, KFCS22EVMS3,
KFCS22EVMS4, KFCS22EVMS5, KFCS22EVMS6, KFCS22EVMS7, KFCS22EVMS8, KFCS22EVWH1,
KFCS22EVWH2, KFCS22EVWH3, KFCS22EVWH4, KFCS22EVWH5, KFIL27CXMP0, KFIL27CXMS0,
KFIL27CXMS1, KFIL27CXMS2, KFIL27CXMS3, KFIL27CXMS4, KFIL27CXMS5, KFIS20XVBL1,
KFIS20XVBL2, KFIS20XVBL3, KFIS20XVBL4, KFIS20XVBL5, KFIS20XVBL6, KFIS20XVBL7,
KFIS20XVBL8, KFIS20XVMS1, KFIS20XVMS10, KFIS20XVMS11, KFIS20XVMS2, KFIS20XVMS3,
KFIS20XVMS4, KFIS20XVMS5, KFIS20XVMS6, KFIS20XVMS7, KFIS20XVMS8, KFIS20XVWH1,
KFIS20XVWH2, KFIS20XVWH3, KFIS20XVWH4, KFIS20XVWH5, KFIS20XVWH7, KFIS20XVWH8,
KFIS25XVBL1, KFIS25XVBL2, KFIS25XVBL3, KFIS25XVBL4, KFIS25XVBL5, KFIS25XVBL6,
KFIS25XVMS1, KFIS25XVMS10, KFIS25XVMS2, KFIS25XVMS4, KFIS25XVMS5, KFIS25XVMS6,
KFIS25XVMS7, KFIS25XVMS8, KFIS25XVMS9, KFIS25XVWH1, KFIS25XVWH2, KFIS25XVWH3,
KFIS25XVWH4, KFIS25XVWH5, KFIS25XVWH6, KFIS27CXBL0, KFIS27CXBL1, KFIS27CXBL2,
KFIS27CXBL3, KFIS27CXMS0, KFIS27CXMS1, KFIS27CXMS2, KFIS27CXMS3, KFIS27CXMS4,
KFIS27CXMS5, KFIS27CXMS6, KFIS27CXWH0, KFIS27CXWH1, KFIS27CXWH2, KFIS27CXWH3,
KFXL25RYMS0, KFXL25RYMS1, KFXL25RYMS2, KFXL25RYMS4, KFXS25RYBL0, KFXS25RYBL1,
KFXS25RYBL2, KFXS25RYBL4, KFXS25RYBL5, KFXS25RYMS0, KFXS25RYMS1, KFXS25RYMS2,
KFXS25RYMS4, KFXS25RYMS5, KFXS25RYWH0, KFXS25RYWH1, KFXS25RYWH2, KFXS25RYWH4,
KFXS25RYWH5, KRFC90100B2, KRFC90100B3, KRFC90100B4, KRFC90100B5, MB2216PUAW2,
MBB1952HEB1, MBB1952HEW5, MBB1953WEB0, MBB1953WEB1, MBB1953WEB2, MBB1953WEW0,
MBB1953WEW1, MBB1953WEW2, MBB1953XEB0, MBB1953XEB1, MBB1953XEW0, MBB1953XEW1,
MBB1953XEW2, MBB1953XEW3, MBB1957VEB1, MBB1957VEB2, MBB1957VEW1, MBB1957VEW2,
MBB1957WEB0, MBB1957WEB1, MBB1957WEB2, MBB1957WEB3, MBB1957WEW0, MBB1957WEW1,
MBB1957WEW2, MBB1957WEW3, MBF1952VEW1, MBF1953YEB0, MBF1953YEB2, MBF1953YEB3,
MBF1953YEB4, MBF1953YEW0, MBF1953YEW2, MBF1953YEW3, MBF1953YEW4, MBF1956KEB2,
MBF1956KEB3, MBF1956KEB4, MBF1956KEQ2, MBF1956KEQ3, MBF1956KEQ4, MBF1956KEW2,
MBF1956KEW3, MBF1956KEW4, MBF1958WEB0,MBF1958XEB4, MBF1958XEB5,MBF1958XES4,
MBF1958XES5, MBF1958XEQ1, MBF1958XEW5, MBF2256KEB2, MBF2256KEB3, MBF2256KEQ2,
MBF2256KEQ3, MBF2256KEW2, MBF2256KEW3, MBF2258WEB0, MBF2258WEB1, MBF2258WES0,
MBF2258WES1, MBF2258WES2, MBF2258WES3, MBF2258WEW0, MBF2258WEW1, MBF2258XEB0,
MBF2258XEB1, MBF2258XEB3, MBF2258XEB4, MBF2258XEB5, MBF2258XEQ0, MBF2258XEQ1,
MBF2258XEW0, MBF2258XEW1, MBF2258XEW3, MBF2258XEW4, MBF2258XEW5, MBF2556KEB3,
MBF2556KEQ3, MBF2556KEW3, MBL1953XES3, MBL1956KES6, MBL1956KES7, MBL1957VES1,
MBL1957VES2, MBL1957VES3, MBL1957VES4, MBL1957VES5, MBL1957WES0, MBL1957WES1,
MBL1957WES2, MBL1957WES3, MBL2256KES3, MBL2256KES4, MBL2256KES6, MBL2258XES0,
MBL2258XES1, MBL2258XES3, MBL2258XES4, MBL2258XES5, MBL2556KES4, MBL2556KES5,
MBR1952KES3, MBR1953WES1, MBR1953WES2, MBR1953WES3, MBR1953WES4, MBR1953XES0,
MBR1953XES1, MBR1953XES2, MBR1953XES3, MBR1953YES0, MBR1953YES2, MBR1953YES3,
MBR1953YES4, MBR1956KES3, MBR1956KES4, MBR1956KES5, MBR1956KES6, MBR1956KES7,
MBR1957VES1, MBR1957VES2, MBR1957VES3, MBR1957VES4, MBR1957VES5, MBR1957WES0,
MBR1957WES1, MBR1957WES2, MBR1957WES3, MBR2256KES3, MBR2256KES4, MBR2256KES6,
MBR2258XES0, MBR2258XES1, MBR2258XES3, MBR2258XES4, MBR2258XES5, MBR2556KES4,
MBR2556KES5, MFC2061HEB4, MFC2061HEB5, MFC2061HEW4, MFC2061HEW5, MFC2061KES10,
MFC2061KES14, MFC2061KES3, MFC2061KES4, MFC2061KES5, MFC2061KES6, MFC2061KES7,
MFC2061KES8, MFC2061KES9, MFD2562VEA1, MFD2562VEA2, MFD2562VEB1, MFD2562VEB3,
MFD2562VEB4, MFD2562VEB5, MFD2562VEB6, MFD2562VEB9, MFD2562VEM1, MFD2562VEM11,
MFD2562VEM2, MFD2562VEM3, MFD2562VEM4, MFD2562VEM5, MFD2562VEM6, MFD2562VEM7,
MFD2562VEM8, MFD2562VEM9, MFD2562VEW1, MFD2562VEW2, MFD2562VEW3, MFD2562VEW4,
MFD2562VEW5, MFD2562VEW6, MFD2562VEW8, MFF2258VEA10, MFF2258VEA2, MFF2258VEB10,
MFF2258VEB2, MFF2258VEB3, MFF2258VEB4, MFF2258VEB5, MFF2258VEB6, MFF2258VEB7,
MFF2258VEB8, MFF2258VEM2, MFF2258VEM3, MFF2258VEM4, MFF2258VEM5, MFF2258VEM6,
MFF2258VEM7, MFF2258VEM8, MFF2258VEM9, MFF2258VEW10, MFF2258VEW2, MFF2258VEW3,
MFF2258VEW4, MFF2258VEW5, MFF2258VEW6, MFF2258VEW7, MFF2558VEA1, MFF2558VEA2,
MFF2558VEB1, MFF2558VEB3, MFF2558VEB4, MFF2558VEB5, MFF2558VEB6, MFF2558VEB7,
MFF2558VEB8, MFF2558VEM1, MFF2558VEM10, MFF2558VEM2, MFF2558VEM3, MFF2558VEM4,
MFF2558VEM5, MFF2558VEM6, MFF2558VEM9, MFF2558VEQ1, MFF2558VEQ2, MFF2558VEW1,
MFF2558VEW2, MFF2558VEW3, MFF2558VEW4, MFF2558VEW5, MFF2558VEW6, MFF2558VEW7,
MFI2067AEB4, MFI2067AEB5, MFI2067AEQ4, MFI2067AES10, MFI2067AES11, MFI2067AES4,
MFI2067AES5, MFI2067AES6, MFI2067AES7, MFI2067AES8, MFI2067AES9, MFI2067AEW4,
MFI2269VEA1, MFI2269VEB1, MFI2269VEB2, MFI2269VEB3, MFI2269VEB4, MFI2269VEB5,
MFI2269VEB6, MFI2269VEB7, MFI2269VEB8, MFI2269VEB9, MFI2269VEM1, MFI2269VEM11,
MFI2269VEM2, MFI2269VEM3, MFI2269VEM4, MFI2269VEM5, MFI2269VEM6, MFI2269VEM7,
MFI2269VEM8, MFI2269VEM9, MFI2269VEQ1, MFI2269VEQ2, MFI2269VEQ3, MFI2269VEQ4,
MFI2269VEQ5, MFI2269VEQ7, MFI2269VEQ8, MFI2269VEW1, MFI2269VEW2, MFI2269VEW3,
MFI2269VEW4, MFI2269VEW5, MFI2269VEW7, MFI2269VEW8, MFI2569VEA1, MFI2569VEA2,
MFI2569VEB1, MFI2569VEB2, MFI2569VEB3, MFI2569VEB4, MFI2569VEM1, MFI2569VEM2,
MFI2569VEM3, MFI2569VEM4, MFI2569VEQ1, MFI2569VEQ2, MFI2569VEW1, MFI2569VEW2,
MFI2569YEB0, MFI2569YEB1, MFI2569YEB2, MFI2569YEM0, MFI2569YEM1, MFI2569YEM2,
MFI2569YEW0, MFI2569YEW1, MFI2569YEW2, MFI2665XEB0, MFI2665XEB1, MFI2665XEB2,
MFI2665XEB3, MFI2665XEB4, MFI2665XEB5, MFI2665XEB6, MFI2665XEB7, MFI2665XEM0,
MFI2665XEM1, MFI2665XEM2, MFI2665XEM3, MFI2665XEM4, MFI2665XEM5, MFI2665XEM6,
MFI2665XEM7, MFI2665XEM8, MFI2665XEW0, MFI2665XEW1, MFI2665XEW2, MFI2665XEW3,
MFI2665XEW4, MFI2665XEW5, MFI2665XEW6, MFI2665XEW7, MFI2670XEB0, MFI2670XEB1,
MFI2670XEB2, MFI2670XEB3, MFI2670XEB4, MFI2670XEB5, MFI2670XEB6, MFI2670XEB8,
MFI2670XEB9, MFI2670XEM0, MFI2670XEM1, MFI2670XEM10, MFI2670XEM2, MFI2670XEM3,
MFI2670XEM4, MFI2670XEM5, MFI2670XEM6, MFI2670XEM7, MFI2670XEM9, MFI2670XEW0,
MFI2670XEW1, MFI2670XEW2, MFI2670XEW3, MFI2670XEW4, MFI2670XEW5, MFI2670XEW6,
MFI2670XEW8, MFI2670XEW9, MFT2771WEB0, MFT2771WEB1, MFT2771WEM0, MFT2771WEM1,
MFT2771WEM2, MFT2771WEM3, MFT2771WEW0, MFT2771WEW1, MFT2771XEB0, MFT2771XEB1,
MFT2771XEM0, MFT2771XEM1, MFT2771XEW0, MFT2771XEW1, MFX2570AEB0, MFX2570AEB3,

 

 

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04 Oct

Encompass Seeks to Minimize Environmental and Financial Impact Tied to Trend of Replacing Versus Repairing Televisions

Lawrenceville, Ga., October 4, 2016 – Encompass Supply Chain Solutions, Inc., a leading provider of 3PL and 4PL solutions for a diverse range of finished goods and replacement parts, today posted a blog from its chief executive officer raising concerns that too many televisions that could be repaired are instead ending up as e-waste.

According to some estimates, the U.S. generates around 9 million tons of e-waste per year, with a large percentage comprising televisions and their assorted components. With the expense to inventory and ship bulky LED and LCD TV flat panels, many manufacturers and extended warranty providers are opting to simply replace televisions with new units or gift cards to purchase another without attempting to fix the panels. Replacing a bad panel is also often the path of least resistance for servicers, especially inexperienced techs.

According to a new blog post by Encompass President and CEO Robert Coolidge, this is a disturbing trend that is contributing to excessive e-waste and is not always the most economical path.

“We estimate more than 150,000 TVs are replaced every year in the U.S. that could potentially have been repaired and kept out of the waste stream,” said Coolidge.  “If these estimates are correct, the industry is conservatively losing more than $50 million annually paying out the product value.”

Coolidge urges the industry to review their practices and focus on extending the life of electronics.

 “Let’s reevaluate what is truly the proper behavior to minimize replacement; boost repairs to grow company profits; improve product brand equity; fuel the service community and maintain a healthier environment. If TV replacement accounts for 15% of your repairs or more, it’s time to take a deep dive analysis into your processes.”

The full blog is posted on the Encompass corporate website: encompass.com.

 

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03 Oct

CE Professional Tech Tip Sharing
October 2016

**NOTICE**

Due the danger and complexity of electronics repair, the following shared technical tips are intended for professional reference only.
Please refer to manufacturer’s recommendations as Encompass does not guarantee the accuracy, reliability or safety of this information.

Hitachi TV, 60SX2K
Reason for Service:  Loss of audio in the surround mode only.
Solution:  Replaced defective three way surround board.

Insignia TV, NS-LCD32-09
Reason for Service:  Dead
Solution: There was no 12v or 24v coming from the power supply.  Q952 was shorted.  K4097

LG TV, 50PG20
Reason for Service:  Shuts down, or starts to prime then shuts down.
Solution:  Check for bad solder on the power supply board or bad Q801 and Q802.  If these are okay, replace the power supply.  #EAY41360901

Philips TV, 50PFP5332
Reason for Service: No picture, but set has audio.
Solution: Replaced y-main and C4712 and fuse on x-main.

Philips TV, 52PFL5704D/F7
Reason for Service:  No video, but has sound and backlight.
Solution: Try this before replacing boards: take out the board, remove the cooling pads from the ICs, soak and scrub board with acetone, put the cooling pads back on and try the set.

RCA TV, F36650, ATC113
Reason for Service: Vertical shrinks after the set warms up.
Solution: Replacing the eprom IR02 fixed the set. #258098 

Samsung TV, UN55D7000LFXZA
Reason for Service:  When you plug set in, it clicks repeatedly.
Solution: Replacing the power board fixed the set.  BN44-00428A

Samsung TV, HLP6163WX (DLP Set)
Reason for Service:  Picture has thin black lines top to bottom.
Solution:  Replacing the DMD board fixed the set.

Sanyo TV, DP42740 plasma
Reason for Service:  Set clicks on, then right back off.
Solution: 200V source was only 130V.  Replace the Logic control module.

Sony TV, KDL46NX700
Reason for Service:  Dead, relay clicks, gives a two blink code.
Solution:  Replaced the following in the power supply:  Q6101 & Q6102, used NTE2903 and fusible resistor R6536 open.  0.47ohm/one half W.

Vizio TV, GV47LFHDTV10A
Reason for Service:  Backlight okay, but no video
Solution:  Found open fuse, F3, 1.5A SM on main board.  Also check all the 1117 regulators.

 

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21 Sep

Employee of the Month August 2016

scene02185Encompass is pleased to announce the company’s Employee of the Month for August is Suklall “Bobby” Itwaru, Georgia Warehouse. Bobby celebrated his 10th anniversary with Encompass last month and is known for always being on time and rarely calling off.

He is a hard-working “Jack of all trades” who goes above and beyond to get the job done. He is said to be a “very innovative thinker” who is great at strategizing. He excels at multi-tasking and prioritizing, while always willing to lend a hand to a co-worker. While dedicated to his job, Bobby also has a great sense of humor and is fun to be around. As one co-worker so aptly put it, “At Encompass, everyone loves Bobby!”

 

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20 Sep

Check Us Out On Instagram!

instagramEncompass has expanded our social media presence onto Instagram! We’ll be showcasing our team members who are working hard for our customers every day. We’ll also be giving you a tour of our facilities for those who can’t visit us in person. Please take a look and support our page — @encompassparts!

 

 

When Encompass Georgia staff take a break, they can relax in our Tiki Bar=themed break room.

When Encompass Georgia staff take a break, they can relax in our Tiki Bar-themed break room!

 

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03 Sep

How a 60-year-old Parts Distributor is Reinventing its Role in the Aftermarket Supply Chain

During the first few decades of television, picture tubes were one of the most commonly replaced parts and later, DLP lamps. Consumer electronics parts distributors could thrive on just these components alone.

But as TV technology has evolved, and the cost to replace a set is often more economical than repairing it, parts distributors have had to change course to stay afloat. Formed in 1953 as a supply house for TV tubes, antennas, phonograph needles and the like, Encompass Supply Chain Solutions, Inc. has experienced repeated market shifts. To survive, the company has had to be forward thinking and anticipate the trends that could potentially put it out of business.

Reverse Logistics Association President Gailen Vick recently visited Encompass’ headquarters in Lawrenceville, Ga. to get a first-hand look at how the distributor is reinventing its role in the aftermarket supply chain.

In one area within the company’s 150,000-square-foot flagship warehouse, Sonicare toothbrush charging bases are stacked next to Norelco shaver heads. Other aisles contain Haier dryer lint filters, Samsung television panels, Sony PC boards and LG ice makers. Shelf after shelf is stocked with parts and accessories from numerous global brands in multiple product categories.

But walking further through the facility, it becomes clear that Encompass is no ordinary parts distributor. Step inside a door off the main warehouse floor, and you enter a brightly lit room that houses the company’s Service Solutions division. Although it appears more like a surgical suite, the room is used for repairs and reverse logistics functions. Test stations topped with soldering irons, BGA machines, oscilloscopes, Huntron trackers and other diagnostic equipment line the space. Employees clad in white lab coats, tethered with static cables, intently inspect laptops, projectors, security equipment, TV main boards and other electronics, performing pass/fail testing, cosmetic inspections, repairs and refurbishment. Valuable failure data is often shared with clients to assist in making product design improvements.

In addition to external clients, Service Solutions works closely with the Parts side of the business to supplement supply of hard to find parts or those that have been discontinued – particularly printed circuit boards. Working off a demand list from the Parts team, Service techs repair boards, which are then reinserted back into the supply chain. Fueled by the core recovery process, this has the added benefit of preventing tons of e-waste from ending up in landfills. Encompass also offers harvested components through its Green Choice Parts¼ program. The company partners mainly with retailers to salvage good working parts from products that otherwise would be discarded.

Down the corridor from Service Solutions is another entryway that leads to a 50-person call center where agents field an average of 5,000 calls a day. In addition to managing calls from customers checking price and availability or asking about order status, Encompass offers call center services to manufacturers wishing to outsource consumer calls for assistance in ordering parts, setting up new units and even product troubleshooting.

Encompass President and CEO Robert Coolidge is a third generation leader in the company, which was originally founded by his grandfather in South Florida as Vance Baldwin Electronics. The company still maintains a distribution center and administrative facility in Ft. Lauderdale.

Coolidge said Encompass realized years ago that simply selling service parts for televisions was not enough of a differentiator to continue succeeding in a competitive market.

“We knew that we could not last as a ‘one trick pony,’ ” said Coolidge. “To provide true value to the market, we had to think differently and not just keep doing what we’d always done.”

Expanding parts support to product categories beyond consumer electronics was the next logical step. Today the company supplies parts for nearly 200 manufacturer brands in multiple product categories, including appliance, HVAC, personal care, health & wellness, printers and computers. They have access to 8+ million parts in their database.

Coolidge said Encompass is always looking for new product categories to support with parts or service.

“If it has a component that could be repaired or replaced, we’re interested,” he said. “We’re in discussions now with manufacturers of a diverse array of goods from drones to medical equipment.”

In 2008, the company took even greater steps to diversify by acquiring Cyber-Test – a company specializing in electronics repair, advance exchange and reverse logistics – to form its Service Solutions division. This positioned Encompass to offer services covering nearly every phase of the aftermarket supply chain under one roof.

A growing area of opportunity for Encompass has been managing the entire parts supply chain from planning and procurement to order fulfillment and reverse logistics.

“Today’s manufacturers increasingly are finding that managing spare parts is a drain on their already taxed resources,” said Coolidge. “They are starting to turn to distributors like Encompass to take over parts supply. Because we are able to spread infrastructure and operational costs across multiple brands, we offer an economical, more simplified alternative which enables manufacturers to keep their focus more on product development.”

To keep clients fully apprised of their parts programs, Encompass maintains a robust reporting system. In the warehouse and call center, large color monitors display a range of information on staff performance such as items picked per hour and number of calls taken. Encompass carefully tracks just about all operations to both pinpoint areas in need of improvement and report activity back to clients.

“With the data we collect, we can identify bottlenecks or other issues that we may not otherwise have known about. We can then implement procedural changes or provide additional training to help improve our metrics,” said Coolidge. “Plus, we can report on just about any data set our clients require so they have complete visibility into their programs. Fill rate, same day shipping, backorder levels and overall turnaround time are some common distribution metrics – anything they want to know we provide through electronic reports they can receive daily, weekly or monthly on demand.”

While pick/pack/ship will always remain the foundation of Encompass’ core business, the distributor will continue seeking new opportunities to expand services and remain relevant.

“To remain a viable business, we know we cannot rely on being just a parts distributor. We plan to keep evolving and increasing our value in the aftermarket supply chain.”

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31 Aug

Armor Packaging Named Supplier of the Year

Encompass Warehouse Manager Fuji Ramanan (left) presents a Supplier of the Year Award to Armor Packaging Rep Brian Jarvis

Encompass Warehouse Manager Fuji Ramanan (left) presents a Supplier of the Year Award to Armor Packaging Rep Brian Jarvis

Encompass is pleased to present Armor Packaging with a Supplier of the Year award for going above and beyond to ensure all our packing material needs are met. Rep Brian Jarvis stops by several times a week to check on our supplies and see if we need any assistance. Armor helped us with the purchase of our new Priority Pak machine, which significantly increases our packing speed. They even volunteered their vehicles when we consolidated facilities in Lawrenceville, Ga. During our recent Family Day at a Gwinnett Braves game in Georgia, Armor was there tending to the grill on a 100-degree day.

Thank you, Armor, for your support and everything you do to help us serve our valued customers!

 

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30 Aug

Appliance Tech Tips – Wisemotion Compressor

Appliance Tech Tips
September 2016

Courtesy of Fred’s Appliance Academy

DISCLAIMER: Due the danger and complexity of electronics repair, the following shared technical tips are intended for professional reference only. Please refer to manufacturer’s
recommendations as Encompass and Fred’s Appliance Academy do not guarantee the accuracy, reliability or safety of this information. Electrical Shock Hazard: Disconnect power before servicing.
Replace all parts and panels before operating. Failure to do so can result in death or electrical shock.

compressor1Wisemotion Compressor

The latest Whirlpool French door refrigerators, The “Bella” a 36 cu ft, now available exclusively through Lowes and the “Bella 2,” a 32 cu ft that will be released later this year, use a new compressor technology called Wisemotion.

This new energy efficient compressor uses no oil and the latest inverter call the Orion box inverter. The wisemotion compressor like your typical oil filled compressor is still a linear variable capacity compressor (VCC). This VCC varies the voltage/power the the linear motor unlike the traditional VCC that varied the electrical frequency to the motor, changing the rotation speed of the compressor for the different cooling departments. The displacement of the piston In the Wisemotion varies directly with power varying the cooling capacity. The compressor design is more compact and not big and bulky like all compressors now used is other units and by many manufactures. This design will provide a lower sound level making the units much quieter and providing more precise cooling over a greater range.

Depending on the cooling needs the compressor receives power from the Orion board that varies between 110vac to 260vac. To be able to run at such a low voltage enables the compressor to run for longer period
compressor2of times, minimizing cycling making the units more efficient. If the compressor should have to be replaced for any reason the technician will receive a new compressor kit that will contain: Compressor | Non dye dryer | Heat blanket | Inverter/ Orion box asm. | Alcohol wipes | Process tube | Heat trap paste | Instruction sheet.

With the compressor containing no oil the technician will have to use a set of gauges that have never been used on a system that has oil or a dye drier (the oil will damage the compressor within a hour of run time if any of the aforementioned were used). The unit will have to be charged on the high side with the valve in the home position (no explanation given for why it has to be charged on the high side). A dye drier can not be used at all in this system with this compressor due to the dye causing internal damage to the compressor and possibly restricting the system (compressor will fail within a hour of run time).

The new Wisemotion technology is only exclusive to whirlpool by Embraco and during the testing period where 500 units were released into the field only 5 came back with a problem with the compressor. Not only as a technician in the field but also as a instructor I strongly believe this compressor will be the new wave of the future not only in Whirlpool but with manufactures across the board.

Special thanks to Fred’s Appliance Academy
fredsappliance.com

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30 Aug

CE Tech Tips – September 2016

CE Professional Tech Tip Sharing

September 2016

 

**NOTICE**

Due the danger and complexity of electronics repair, the following shared technical tips are intended for professional reference only. Please refer to manufacturer’s recommendations as Encompass does not guarantee the accuracy, reliability or safety of this information.

 

Hitachi TV, 42HDM12A
Reason for Service:  Solarized picture
Solution:  Check connector P36 on the main board for a bad connection or bent pin.

 

LG TV, 42LV4400
Reason for Service:  Dead set
Solution:  Replace the flash IC, at U18, #COV31451901.  If you can’t replace this IC, replace the main board.

 

Mitsubishi TV, WD65732
Reason for Service: Picture has a haze over it
Solution:  Taking the lens assembly apart and cleaning all glass fixed the set.

 

Orion, (Sansui) TV, HDLCD3250F
Reason for Service: Dead or intermittently dead
Solution: Remove main board SM cap C6212.

 

Pioneer TV, Pro 710HD
Reason for Service:  Picture too dark
Solution:  Look for excessive bad solder on power supply board and resolder all.

 

RCA TV, L42WD250YX6
Reason for Service: Set would boot up for a few seconds, then shut down with 5 blink code
Solution:  Found many bad caps in power supply and on buffer board.  Replacing all fixed the set.

 

Samsung LCD, LN40A500T1FXZA
Reason for Service:  Picture too dark, some solarizing, too much color, audio is ok
Solution: T-Con was bad, MS35-D026047.

 

Sanyo LCD, DP42849
Reason for Service: Dead, green light comes on for a few seconds then goes back off
Solution: Replaced IC5750, got it from Sanyo.

 

Vizio TV, E421VO
Reason for Service:  When you turn set on, you see splash screen for a few seconds, then backlights go off, no video, OSD or sound.  Could not turn set back off.
Solution:  Replaced the IR receiver board.

 

 

 

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