Welcome to Encompass!
As Samsung announced on Dec. 16, 2022, support of Authorized Service Centers located in the Southeast Region has been transferred to Encompass. Please click here for Samsung announcement and FAQs document.
This transition is to help maintain and enhance the delivery and supply of Samsung parts in the region, which comprises Georgia, Florida, Tennessee, South Carolina, North Carolina, Alabama and Mississippi.
If your business does not currently have an Encompass account, please click here to apply online and ensure you receive the right pricing and special services as a Samsung servicer.
How-To Guides
Below are links to documents to help you navigate the Encompass website to place orders and make returns; submit warranty claims by BEs; and use Samsung’s EasyConnect platform. If you ever need one-on-one assistance, please call our exclusive Samsung hotline: 855.678.6111 or email Samsung@encompass.com.
Encompass Ordering & Returns Processing
Download Samsung Ordering & Returns Process Guide
EarlyConnect
Download Samsung EarlyConnect User Guide
EarlyRepairÂ
Download Samsung EarlyRepair Brochure
Returns At-A-Glance
|
Return Reason |
Return Description | Samsung (Previous) |
Encompass (Current) |
| Poor Quality | Part has scratches or cosmetic defects. | 90 days | 90 days |
| Damaged in Transit | Part received damaged in some way. | 14 days | 14 days |
| Wrong Parts Delivered | Part received not part ordered. | 14 days | 14 days |
| Defective | Part received functionally not working and/or is DOA. | 90 days | 90 days |
| Quantity Discrepancy | Quantity of parts ordered does not match quantity received. | 14 days | 14 days |
| In/Warranty Exchange | Part unneeded because customer’s unit exchanged under warranty. | 90 days | 90 days |
| Part Not Needed | Part unneeded for repair and still new/unused (must be returned in original packaging). | 90 days | 90 days |
| SARA Recommended | Part recommended for use by SARA system but unneeded for repair (must be returned in original packaging). |
90 days | 90 days |
| Core return |
Part has core that must be returned. |
90 days | 90 days |
| Good Unused Returns | ASCs encouraged to avoid shipping charges by consolidating new, not needed parts with core return shipments for which shipping labels are provided by Encompass. (Unused parts must be returned in original packaging). |
| Defective | Encompass will provide return shipping label and automatically replace defective part. |
| Damaged | Encompass may/may not want part returned; full credit to be issued. |
| Cores | Encompass will provide return shipping label. For panels, ASCs to consolidate for bulk weekly pick up. |
| Restocking | New, not need parts may be returned without a restocking fee within 30 days. ASCs returning >10% new/not needed parts on net purchases may incur additional fee. |
