Encompass Team Shares Expertise at Warranty Conference

Encompass on Sept. 14 participated in a panel discussion entitled “Cost Management and the Supply Chain” at this week’s 8th Annual Extended Warranty & Service Contract Innovations event in Nashville. Encompass panelists included Stacy Golden, director of Operations and Compliance; Mark Frye, Customer Support senior manager; and John Sessions, TPA Development.

From left: Stacy Golden, Mark Frye, John Sessions

The discussion centered on how warranty companies and manufacturers may want to consider outsourcing parts supply to save on labor and infrastructure costs; minimize buyouts; expedite claims processing; and enhance customer service among many other benefits to consider.

Integrating systems with service dispatch, claims processor and field service networks was also explored as a complement to parts supply chain management outsourcing.

Special thanks to our valued business partner Centricity — a top service and protection plan provider — for sharing this opportunity with us!