Who is NSA?
National Service Alliance provides high performance solutions for the aftermarket support industry. NSA offers a complete suite of warranty administration services, customer support/call center operations, parts warehousing, distribution, on-site repair services, installation services, regional repair depots, reverse logistics, service management, processing of returns, asset recovery, refurbishment and end of life disposal services.
On-site Service & Installation Network
NSA provides field service coverage for all metropolitan and secondary markets throughout North America including Canada, Alaska, Hawaii and Puerto Rico. NSA’s service network includes 1,600+ service organizations with a total of more than 6,000 service technicians.
The core-competency of this highly skilled network is the repair and installation of major appliances, consumer electronics and internet connected devices.
Regional Repair Depots Reduce Cycle Time
NSA’s regional repair depot service for shippable product extends next day or second day coverage to 99% of the U.S. population using ground coverage. This minimizes repair cycle time while providing excellent service at the lowest possible freight cost.
Service Model Improves Efficiencies
The NSA service model enhances the customer repair experience through a unique process that entitles the repair, triages the problem, determines which parts are required, checks part inventory levels, orders repair parts from the supplier, schedules the repair with the customer and dispatches field service – all during the initial call with the customer. This efficiency is made possible through the NSA platform which electronically performs these functions.
Supply Chain Collaboration Platform Minimizes Costs
The NSA system interconnects all supply chain partners involved in the support and repair process. This connectivity generates significant
efficiencies in the repair process and drives down costs and repair cycle time. Through the portal NSA clients have visibility into the current repair status of each repair and can make real time strategic decisions based on that data. Consumers are kept informed of the progress of their repair throughout the repair cycle via email and through the customer portal thereby minimizing inbound calls and operational expense.
A Complete Aftermarket Solution
NSA offers a full suite of aftermarket services which can be combined into a comprehensive solution. Alternately, NSA services can be selected individually to supplement the existing infrastructure of any organization.
Customer centric OEMs, retailers and extended service contract companies utilize National Service Alliance for quality repair services, to better manage the customer repair experience and drive brand loyalty.