Troubleshooting Samsung Flexwash

**NOTICE**
Due to the danger and complexity of electronic equipment repair, the following technical tip is intended for professional reference only. Please refer to manufacturer’s recommendations as Encompass does not guarantee the accuracy, reliability or safety of this information. 

Fixing Problems with Samsung FlexWash Washing Machine

Trouble with a Samsung Flexwash washer?  Unfortunately, even the best clothes washers can suffer from faults or wear and tear. Instead of rushing to buy another washing machine, first try troubleshooting to potentially repair the unit and save time, money and hassle.

Depending the problem, you may still require a professional washing machine service. Nevertheless, an accurate diagnosis is the first step to repair. Following are some Samsung FlexWash troubleshooting tips that will hopefully help guide you to the right fix.

Washing Machine Won’t Turn On

When the FlexWash washer won’t even turn on, try these steps:

• Confirm power outlet is gaining power by plugging something else into it. If the outlet is not producing power, check the home circuit fuse box.
• Ensure power cord is working by using a multimeter unit. If the cord is dead, it must be replaced.
• Test the door lock. This is the part that keeps the washer door shut during operation. If it’s not working properly and fails to latch, it will need to be replaced as the washer will not power on unless the door is securely closed.

Screen Shows Error Message

When the Samsung FlexWash onboard computer senses a problem, the machine won’t operate. In some cases, though, the washer is actually functioning properly. Try these steps to confirm an issue:

• Unplug washer from power outlet for at least 10 minutes.
• Turn power back on.
• If it powers on, run test wash without any clothes or detergent.

These measures won’t always clear the two-character error code. However, if the error was caused by a simple mistake like the door not being shut firmly, this can help avoid unnecessary fixes.

Drum Won’t Spin

The FlexWash uses a direct drive motor without belts or gears, which means there are fewer components that can fail. While this does promote greater durability, the Samsung FlexWash can still have drum issues — the bearings may have rusted due to water
damage or there could be a blockage.

If the drum won’t spin, try to manually turn it by hand. If it feels tighter than it should, the added resistance may be due to a blockage. If you can hear something rattle in the drum, it could be a coin or other small item. Remove the back and lid off the machine to find what could be causing the issue. At the same time, check the bearings, which are located around the outer circumference of the drum.

The Door Won’t Open

If the door won’t open, there may be a blockage in the drainage filter. Alternatively, the FlexWash’s pump may have failed and the machine will need to be drained manually before the door can reopen. To do this, remove the drain hose and place it into a bucket or sink,
enabling gravity to drain the water out.

When a manual drain fails to fix the issue, the door lock is the next most likely source of problems. Remove the top part and EZ Drawer Dispenser before releasing the lock from inside. In most cases, a new door lock is required. However, it may be necessary to replace the
entire door, which is why the entire mechanism should be inspected first.

Washer Won’t Fill Correctly

The Samsung FlexWash is designed to handle large loads in minimal time. Achieving this requires a steady intake of water. If the washer isn’t filling up to the desired levels, try the following:

• Confirm water valves for both hot and cold water are fully opened.
• Ensure water supply is set to at least 20 psi.

If neither of these steps work, it’s likely time to call a professional technician.

It should be noted that the Samsung FlexWash is equipped with smart technology and is WiFi-enabled. Therefore, the Samsung SmartCare app can often diagnose issues before they are even noticed. Pay attention to the codes supplied and consult the owner’s manual to learn more.

Special thanks to Fred’s Appliance Academy for this helpful tip!