Going Above and Beyond

You may have noticed that we recently added instant chat service on the encompassparts.com website so customers can get help fast without having to call our customer service department.  We have also expanded our call center to our Las Vegas distribution facility.  This gives our customers in the Eastern and Central time zones additional time to call in for assistance or place orders for same day shipping.

In addition, we have implemented a new warehouse monitoring system that helps our operations leadership track the performance of our warehouse team throughout the pick, pack and ship process. This helps us identify the areas that need improvement so we can quickly make adjustments to ensure our customers are getting the parts they need, when they need them. These are just a few of the enhancements we have made; look for more in 2013 because sitting idle is not an option for us.

In a challenging market, it is more critical than ever to continue to be creative and keep improving your value as a business, especially as it relates to serving your customer better than your competition. As you consider ways to grow your own business, think first what you can do to provide a first-class customer experience to keep your customers coming back and spreading the word on the great experience they may have had — from sending personal thank you notes after a job to checking on customer repairs to ensure everything is still working correctly.  Going above and
beyond is the best way to improve your word-of-mouth advertising, which in the age of social media can have an enormous impact to your business.