Encompass is committed to providing superior service to our valued customers and offers multiple ways to get in touch:
- Call Center, 800.432.8542, available Monday through Friday,
8 a.m.-6 p.m. Eastern Time - Online Chat Service, available Monday through Friday,
9 a.m.-5 p.m. Eastern Time - Online Contact Form, available 24/7, see below for the form that best addresses your needs. A customer service representative will respond to your inquiry/request within 24-48 hours.
Contact Forms
Click below to create an RMA.
Parts Return Request
Click below to request an expected time of arrival for a back ordered part.
ETA Request
Click below to make a damaged package claim.
Damaged Package Claims
Click below to cancel an order.
Cancellation Request
Click below to inquire about a part that is not listed on the website.
Parts Research Request
Click below to submit your feedback to our company.
Customer Suggestions
Click below to submit a purchase order.
Customer Purchase Orders
Click below for all other customer service assistance, such as part price and availability, placing an order, part identification and more
Customer Service
Get in Touch
Formed in 1953, Encompass is one of the country’s largest suppliers of repair parts and accessories for products throughout the home. Encompass also offers complete parts supply chain management, 3PL, depot repair and reverse logistics service. In addition to consumers, we support an array of B2B customers, including manufacturers, multi-family property management, warranty providers, service networks, independent dealers and retailers.
For more information, please visit encompass.com and follow us on LinkedIn, Facebook and Twitter.
