Holiday Closing
Encompass will be closed Friday, July 3 in observance of Independence Day. Wishing everyone a fun, safe and joyful holiday weekend!
02
Jul
29
Jun
CE Tech Tips — July 2015
CE Professional Tech Tip Sharing
July 2015
**NOTICE**
Due the danger and complexity of electronics repair, the following shared
technical tips are intended for professional reference only. Please refer to
manufacturer’s recommendations as Encompass does not guarantee the accuracy,
reliability or safety of this information.
technical tips are intended for professional reference only. Please refer to
manufacturer’s recommendations as Encompass does not guarantee the accuracy,
reliability or safety of this information.
Hitachi TV, 46UX12B
Reason for Service: No customer convergence adjustment from the on screen
display
display
Solution: Replaced IC-1501 and ZD-1501.
Panasonic Plasma TV, TH42PX75U
Reason for Service:
Dead, red LED flashing 8 blinks
Dead, red LED flashing 8 blinks
Solution: Replacing the SS board
fixed the set.
fixed the set.
Philips TV,
50PFP5332D/37
50PFP5332D/37
Reason for Service:
Dead
Dead
Solution: Replaced SSB; used 3139 268 09052.
Pioneer TV, PRO-118
Reason for Service: Picture washed out and pulled up from the bottom of
screen
screen
Solution: Repair solder
connections on connector boards between power supply and video boards. Especially check H-Sync connection.
connections on connector boards between power supply and video boards. Especially check H-Sync connection.
RCA CTC169
Reason for Service: Vertical distorted, squeezed in from the bottom, a
little fold over
little fold over
Solution: Replaced yoke
return cap, C4503. 2200/35V
return cap, C4503. 2200/35V
Samsung TV, LTN1795X/XXA
Reason for Service:
Green LED blinking; if you leave it plugged in long
enough it may come on
Green LED blinking; if you leave it plugged in long
enough it may come on
Solution: Found two bad caps on main board next to IC23. C21 & C22, 10uF/16V
Sony TV, KDS-70Q006
Reason for Service: Lamp goes out after it is on for a minute or so. Sound ok, green LED flashes, but no
code. Lamp comes on after a minute or
so. Symptom then repeats. Lamp was
replaced a few months before this problem.
code. Lamp comes on after a minute or
so. Symptom then repeats. Lamp was
replaced a few months before this problem.
Solution: Replacing the lamp
again fixed the set.
again fixed the set.
Sony TV, KV-1326R
Reason for Service: Dead
Solution: Replacing C614
fixed the set. 22uF/250V
fixed the set. 22uF/250V
Toshiba TV, 50H81
Reason for Service:
When set first turned on, picture ok, but then
immediately starts jumping and shrinking vertical and has vertical lines through
it. Touching the DPC board stopped
it. Tapping the board made it worse or
shut it down.
When set first turned on, picture ok, but then
immediately starts jumping and shrinking vertical and has vertical lines through
it. Touching the DPC board stopped
it. Tapping the board made it worse or
shut it down.
Solution: Intermittent
connections on pins for this board, twist them slightly and reseat.
connections on pins for this board, twist them slightly and reseat.
Zenith TV, E44W46LCD
How To: Reset the lamp
timer
timer
Solution: You need a
105-201M service remote. Press the
“in-start” button, then press 9 or scroll down to lamp replace. Press the enter button.
105-201M service remote. Press the
“in-start” button, then press 9 or scroll down to lamp replace. Press the enter button.
26
Jun
Congratulations to Tinisha Harris!
Tinisha Harris, Global Purchasing & Planning is celebrating her 20th anniversary with Encompass today. Thank you, Tinisha, for your hard work and loyalty over two decades!
02
Jun
Encompass Now Authorized for Danby Appliance Parts
We are pleased to now be an authorized supplier of warranty and non-warranty Danby appliance parts. Please click here to view the full press release.
02
Jun
Encompass Now Authorized Parts Distributor for Danby
Lawrenceville, Ga., June 2, 2015 — Encompass Supply Chain Solutions, Inc, a leading provider of forward and reverse logistics for a diverse range of electronics products and replacement parts, today announced it has completed an agreement to become an authorized parts distributor for Danby, a top U.S. appliance manufacturer.
Under the deal, Encompass will supply both warranty and non-warranty parts and accessories for Danby’s comprehensive appliance line in the U.S., including air conditioners, dehumidifiers, compact refrigerators, ovens, washers and freezers.
“We welcome the opportunity to support Danby’s prestigious brands and help strengthen Danby brand loyalty,” said Encompass Senior Vice President of Business Development Joe Hurley. “As an authorized parts distributor for Danby, Encompass continues to expand our appliance parts business – along with our other key verticals such as consumer electronics, printers and computers – supplying customers with a wide selection of inventory from a single streamlined source.
Encompass will support Danby’s authorized service network, service dealers, third-party administrators and end users through distribution facilities in Georgia and Florida. Encompass has developed customized e-commerce portals exclusively for Danby parts ordering: danby.encompass.com and silhouette.encompass.com.
“We are confident that Encompass will prove to be a strong distributor partner for us as we focus on providing superior service for our products after the sale,” said Ken Adams, Danby Senior Manager of Consumer Care.
About Danby
Danby was founded in 1947, as a family owned manufacturer of small electrical appliances. Danby opened its U.S. home office in Findlay, Ohio in 1992 as business expanded across North America.
Danby’s reputation as a leader in serving the appliance market has been achieved by producing innovative, quality products at competitive pricing. Our products are marketed under seven brand names: Danby®, Danby Designer®, Danby Diplomat®, Danby Premiere®, Simplicity®, Arcticaire®, and Silhouette®, as well as some private brands for major retail stores. All of Danby’s products meet and exceed all environmental safety standards and offer UL, CSA, NRTL, and ETL recognized standards approvals.
About Encompass Supply Chain Solutions, Inc.
Encompass is a market leader in forward and reverse supply chain management and high-tech repair services for a diverse and expanding range of consumer electronics, computer, major appliance and imaging products. Encompass provides end-to-end solutions for OEMs, retailers, independent dealers and third-party administrators.
Encompass manages all stages of the product lifecycle, including finished goods and replacement parts logistics, board repair and product refurbishment services, returns management, asset value recovery and eco-friendly disposal. For more information, please visitencompass.com and follow us on Facebook and Twitter.
28
May
Encompass Selected as Service Parts Supply Chain Solution for Sony Electronics
Encompass is excited to announce we are managing all aspects of the consumer
service parts supply chain. Encompass currently distributes non-warranty Sony
parts as an authorized distributor.
Effective immediately, Encompass will supply parts to other distributors,
authorized service network, service dealers, third-party administrators,
international affiliates, and end users.
We celebrated our expanded partnership with Sony leaders during a ribbon cutting ceremony at our Georgia headquarters facility on May 27.
27
May
CE Tech Tips — June 2015
CE Professional Tech Tip Sharing
June 2015
**NOTICE**
Due the danger and complexity of electronics repair, the following shared
technical tips are intended for professional reference only. Please refer to
manufacturer’s recommendations as Encompass does not guarantee the accuracy,
reliability or safety of this information.
technical tips are intended for professional reference only. Please refer to
manufacturer’s recommendations as Encompass does not guarantee the accuracy,
reliability or safety of this information.
Hitachi TV, 46UX12B
Reason for Service:
Set has no color
Set has no color
Solution: Replaced IC5501
Hitachi TV, 46UX12B
Reason for Service:
No power, no relay click
No power, no relay click
Solution: Found Q-0015
bad. Replacing it fixed the set.
bad. Replacing it fixed the set.
Panasonic TV, PT47WXC43G
Reason for Service:
No G2, (grid v) on the red CRT
No G2, (grid v) on the red CRT
Solution: Replacing C312
fixed the set.
fixed the set.
Panasonic TV, TH-42PX50U
Reason for Service:
Dim, washed out picture
Dim, washed out picture
Solution: Repaired the module.
Replaced open cap, C526, 47uF/250V.
On SC board below middle heat sink.
Replaced open cap, C526, 47uF/250V.
On SC board below middle heat sink.
Philips TV, 50PFP5332D/37
Reason for Service: Dead, relay clicks
Solution: Check and replace
as necessary: DC8524, DC8407, DC8404, DC8405, all 680uF/50V on the power board. Also check C5300 on the Y-main. 1000uF/25V
as necessary: DC8524, DC8407, DC8404, DC8405, all 680uF/50V on the power board. Also check C5300 on the Y-main. 1000uF/25V
Pioneer TV, PRO-118
Reason for Service: Picture washed out and pulled up from the bottom of
screen
screen
Solution: Repair solder
connections on connector boards between power supply and video boards. Check especially H-Sync connection.
connections on connector boards between power supply and video boards. Check especially H-Sync connection.
RCA TV, ATC010
Reason for Service:
Shut down
Shut down
Solution: Diode at relay checks good until it goes back off then it
is shorted. Replace the diode at the
relay. It will check good when cold or
after it cools, just replace it.
is shorted. Replace the diode at the
relay. It will check good when cold or
after it cools, just replace it.
Samsung TV, LN55C610N1FXZA
Reason for Service: Intermittent strobing in the picture
Solution: From Panasonic
bulletin, cut and remove jumper JP854.
bulletin, cut and remove jumper JP854.
Sony TV, KDL46V3000
Reason for Service:
No backlights
No backlights
Solution: Only problem found
was open fuse F4102 on FB3 board.
was open fuse F4102 on FB3 board.
Sylvania LCD TV, 6620LDTA
Reason for Service: Dead
Solution: Found 3 bad diodes
in power supply; D638 & D645, used ECG519 and D645, used ECG506.
in power supply; D638 & D645, used ECG519 and D645, used ECG506.
Toshiba TV, 14AF41
Reason for Service: Will not power up and relay clicks continuously.
Solution: Check and replace
as necessary, C403, C510, C529 and C531.
as necessary, C403, C510, C529 and C531.
19
May
Gleaning – and Acting On – Customer Insight Critical to Business Health
When your company sales are flat or floundering, leadership will
be laser focused on the cause and how to turn the ship back in the right
direction. Serious discussions will be taking place throughout the
organization, and new strategies will be contemplated.
be laser focused on the cause and how to turn the ship back in the right
direction. Serious discussions will be taking place throughout the
organization, and new strategies will be contemplated.
While looking inward is only natural, it’s just a small part
of the equation. To really understand why business is down, you’ve got to
understand your customers. You may already be surveying your customers
regularly, but is anyone actually reviewing the results and taking action on
the feedback? Your customers can provide key information on what you’re doing
wrong, which in turn is likely to be impacting sales – thanks, Captain Obvious!
of the equation. To really understand why business is down, you’ve got to
understand your customers. You may already be surveying your customers
regularly, but is anyone actually reviewing the results and taking action on
the feedback? Your customers can provide key information on what you’re doing
wrong, which in turn is likely to be impacting sales – thanks, Captain Obvious!
 |
| Robert Coolidge President & CEO |
How many of us have completed a company’s customer
satisfaction survey – going so far as to list specific grievances – and never
seen any changes? It often feels like
these surveys are dropping into an online version of the circular file.
satisfaction survey – going so far as to list specific grievances – and never
seen any changes? It often feels like
these surveys are dropping into an online version of the circular file.
If you’re surveying customers by rote, you’re missing
highly-valuable insight. Focus on quality not quantity if you have limited
resources to compile and review surveys. Ask questions that gauge satisfaction
with all your customer touchpoints from frontline service reps to back office operations. At the same time,
keep the survey as short and simple as possible to help ensure completion. Many
businesses today rely only on the one Net Promoter Score question: “On a scale
of 1-10, how likely are you to recommend us to others?”
highly-valuable insight. Focus on quality not quantity if you have limited
resources to compile and review surveys. Ask questions that gauge satisfaction
with all your customer touchpoints from frontline service reps to back office operations. At the same time,
keep the survey as short and simple as possible to help ensure completion. Many
businesses today rely only on the one Net Promoter Score question: “On a scale
of 1-10, how likely are you to recommend us to others?”
Try to avoid adding or changing questions from one survey to
the next. You need to establish a solid baseline so you can track performance
over time. Consider one or two comprehensive questionnaires annually to prevent
survey fatigue. Implement suggested changes as practical and let the customers
know they have been heard.
the next. You need to establish a solid baseline so you can track performance
over time. Consider one or two comprehensive questionnaires annually to prevent
survey fatigue. Implement suggested changes as practical and let the customers
know they have been heard.
If a customer hasn’t bought from you in more than a couple of
months, call and find out why. Personal contact with dormant accounts could
provide even more valuable information. From pricing issues to competitor
intelligence, a one-on-one conversation could reveal much more than you could
obtain from a survey.
months, call and find out why. Personal contact with dormant accounts could
provide even more valuable information. From pricing issues to competitor
intelligence, a one-on-one conversation could reveal much more than you could
obtain from a survey.
As we all know, customers are the lifeblood of any business.
Gleaning consistent feedback from them is critical to ensuring the ongoing
health of your organization.
Gleaning consistent feedback from them is critical to ensuring the ongoing
health of your organization.
29
Apr
CE Tech Tips – May 2015
CE Professional Tech Tip Sharing
May 2015
**NOTICE**
Due the danger and complexity of electronics repair, the following shared
technical tips are intended for professional reference only. Please refer to
manufacturer’s recommendations as Encompass does not guarantee the accuracy,
reliability or safety of this information.
technical tips are intended for professional reference only. Please refer to
manufacturer’s recommendations as Encompass does not guarantee the accuracy,
reliability or safety of this information.
Hitachi TV, 53FDX20B
Reason for Service:
Cannot turn set on with power button on set. Remote works ok.
Cannot turn set on with power button on set. Remote works ok.
Solution: Replaced defective
Q001
Q001
Insignia TV, ISLCDTV26
Reason for Service: Dead
Solution: Replacing 3 bad
caps fixed the set. C940 & C939,
1000uF/35V and C929, 4.7uF/450V.
caps fixed the set. C940 & C939,
1000uF/35V and C929, 4.7uF/450V.
Mitsubishi TV,
WS-65515
WS-65515
Reason for Service:
LED does not stop blinking after plug-in.
LED does not stop blinking after plug-in.
Solution: Check C81A2, C81A3, C81B3 and C81B4 on the DM board. 1000uF/16V, 105°. If any are bad, replace all of them with
#181P734030. 608uF/16V, 105°.
#181P734030. 608uF/16V, 105°.
Mitsubishi TV, WS-65515
Reason for Service:
LED blinks for about a minute after plug in, but set won’t start.
LED blinks for about a minute after plug in, but set won’t start.
Solution: Check for 3.2V at connector RF pins 4 and 5 on the signal
board. If low, suspect problems with
switches/buttons on the control board, #934D764001.
board. If low, suspect problems with
switches/buttons on the control board, #934D764001.
Panasonic TV, PT47WXC43G
Reason for Service:
Repeat HOT failure
Repeat HOT failure
Solution: Check and replace C509 at collector.
Panasonic Plasma, TC-P42X1
Reason for Service: Horizontal bars in the picture.
Solution: Before condemning
it for a bad panel, reseat the cables to the buffers. If this doesn’t fix it, it is probably a bad
panel.
it for a bad panel, reseat the cables to the buffers. If this doesn’t fix it, it is probably a bad
panel.
Philips TV, 50PFP5332D/37
Reason for Service: Dead, relay clicks.
Solution: Check and replace
as necessary, DC8524, DC8407, DC8404, DC8405, all 680uF/50V on the power board. Also check C5300 on the Y-main. 1000uF/25V
as necessary, DC8524, DC8407, DC8404, DC8405, all 680uF/50V on the power board. Also check C5300 on the Y-main. 1000uF/25V
RCA TV, ATC010
Reason for Service:
Has a picture for 4 or 5 seconds, but discolored,
then shuts down.
Has a picture for 4 or 5 seconds, but discolored,
then shuts down.
Solution: Check and replace
as necessary, R519, R529, R539. All 1kΩ,
half W flameproof.
as necessary, R519, R529, R539. All 1kΩ,
half W flameproof.
Zenith TV, Z50PJ240-UB
Reason for Service: Dead
Solution: From a LG bulletin:
No power issue with the LITE ON PSU PCB, that was produced after Nov.
2011. Caused by weak resistance in the
LITE ON PSU PCB, R929 & R927 should be upgraded. Models 50PJ and 50PK. Serial numbers, After 011xxxxxxxx (Nov
2010.)
2011. Caused by weak resistance in the
LITE ON PSU PCB, R929 & R927 should be upgraded. Models 50PJ and 50PK. Serial numbers, After 011xxxxxxxx (Nov
2010.)
Use part # EBC60660801
21
Apr
Partners for Aftermarket Support Inaugural Conference
Encompass is excited to announce we are hosting an inaugural
conference in Atlanta on Wednesday, September 9 for the purpose
of forming a new industry association: Partners for Aftermarket Support (PAS).
We are inviting select organizations across the industry that have an interest in
exchanging ideas to strengthen the aftermarket supply chain, including
manufacturers, retailers, warranty companies and third-party vendors.
conference in Atlanta on Wednesday, September 9 for the purpose
of forming a new industry association: Partners for Aftermarket Support (PAS).
We are inviting select organizations across the industry that have an interest in
exchanging ideas to strengthen the aftermarket supply chain, including
manufacturers, retailers, warranty companies and third-party vendors.
This highly-informative, invitation-only conference will feature sessions covering
hot topics trending in our shared industry today, with the purpose of forming a
new association committed to strengthening the aftermarket supply chain through
a spirit of cooperation.
hot topics trending in our shared industry today, with the purpose of forming a
new association committed to strengthening the aftermarket supply chain through
a spirit of cooperation.
