Jim Flatt

Jim Flatt

General Manager

Jim Flatt joined Encompass Supply Chain Solutions, Inc. in January 2022 as General Manager. In this role, he leads a broad range of strategic and operational initiatives across the organization involving business analytics, project management and process improvement.

Jim is also responsible for reporting consistency and data accuracy to help drive business decisions and profitability. He oversees all contract KPIs and processes to maintain billing, support, performance and overall client program success.

In addition to serving in roles with Emerson, JVC and Sound United, Jim has 30 years of experience in Aftersales Service, Spare Parts, Field Service, Call Center, Depot Repair and Reverse Logistics. He is highly adept at analyzing data and leveraging best practices to develop solutions and streamline workflows to achieve targeted objectives. With extensive Six Sigma quality training, Jim has already proven to be instrumental in helping Encompass adhere to ISO quality standards.

Jim has earned multiple awards for exemplary results and using leading-edge technologies to deliver next generation customer experiences. He is also effective with enhancing existing teams, identifying and eliminating waste, solving complex operational issues and providing strategic recommendations to senior leadership.