Tag - National Service Alliance

Encompass, National Service Alliance and BNKe Solutions Partner

Encompass Parts Distribution, Inc. and National Service Alliance (NSA), both leading providers of aftermarket services that support the consumer electronics, major appliance and office product industry, and BNKe, a leading provider of supply chain back-office operations services, announced they have teamed to provide a one-stop, integrated solution to address the full scope of after sales activities.

Under an agreement executed by the three entities, Encompass, NSA and BNKe will jointly market their comprehensive services, including replacement parts distribution, consumer call center support, service dispatch, claims administration and reverse logistics.

NSA manages a network of more than 1,000 authorized service centers across the country and interconnects after sales supply chain partners with support and repair of products across various vertical markets. BNKe provides global business process outsourcing and aftermarket support services, including call center support and back office administration.

“Through this strategic partnership, Encompass, NSA and BNKe will enable manufacturers, retailers and third-party administrators to minimize multiple vendor relationships and gain a single point-of-contact to manage the entire after sales process,” said Robert Coolidge, President of Encompass Parts Distribution. “Our combined solution will drive down service management and infrastructure costs and streamline efficiency.”

The entities plan to leverage their individual strengths and expertise, backed by full technology systems integration, to offer customers all-inclusive after sales support with complete accountability and reporting.