For Service Center Support Staff
Dates: March 21 — 8:30 a.m.-12:30 p.m. Eastern Time OR 8:30 a.m.-12:30 p.m. Pacific Time
Fee: $25.99 (We can bill your Encompass account or you can order the class online here and pay by credit card.)
Where: Live webinar
This online class provides support and office staff a helpful overview of basic appliance repairs and troubleshooting to assist with customer triage. Attendees also get a better understanding of what techs face in the field. Here are some of the topics that will be covered:
- Tech Empathy
- Refrigerator/Ice Maker
- Cooking Appliances
- Dishwashers
- Laundry Appliances
Please complete the form below to reserve a space for the course led by highly-regarded industry trainer Tim Burdick. If paying by credit card, please visit encompass.com and add the class to the shopping cart [part# INTRO2MA4CS]. If paying for multiple people, you can change the quantity in the cart. However, please submit a separate registration form for each class attendee.
Don’t miss this great opportunity to get a solid understanding of the service repair business!
Questions? Please email customercare@encompass.com
NOTE: Schedule subject to change. Minimum 5 participants required for class to be held.
