Press Releases

Lawrenceville, Ga., July 8, 2015 — Encompass Supply Chain Solutions, Inc, a leading provider of forward and reverse logistics for a diverse range of electronics products and replacement parts, today announced it will distribute repair parts for the Magic Chef® line of small home appliance products.

Encompass will be an authorized supplier of accessories and out-of-warranty parts for Magic Chef®’s kitchen and laundry appliances, including microwaves, compact washers and dryers, compact refrigerators, wine / beverage coolers and ice makers. Encompass is also an authorized parts supplier for other top appliance brands, such as Haier, LG, Samsung, Dacor, De’Longhi, Bertazzoni and Blomberg.

“We are very pleased to add the popular Magic Chef® brand to our expanding appliance parts line,” said Robert Coolidge, Encompass president and CEO. “Encompass is dedicated to helping strengthen aftermarket support for the manufacturers we represent and assisting in building consumer loyalty to their brands through strong post-sales service.”

Encompass will support Magic Chef®’s product dealers and end-users through its distribution facilities in Georgia and Florida. The supplier will offer Magic Chef® parts through its e-commerce website encompassparts.com.

“Magic Chef® shares Encompass’ focus on ensuring our consumers have ready access to the parts and accessories they need to keep their products operating efficiently,” said Bob Weissman, Senior Director of Customer Service for Magic Chef®. “Encompass is a long-time expert in parts management, and we are confident they will complement our existing parts supply with the added convenience of an online purchasing channel.”

About Magic Chef®
For over 80 years, the Magic Chef® brand provides the at home chef with essential products throughout the kitchen from microwaves and compact refrigeration to small appliances. For those looking for appliances and tools that don’t stretch the budget and will simply accomplish the task, the Magic Chef® brand promises to deliver reliable, useful and versatile products at a much appreciated value. The Magic Chef® line of small appliances includes a Hand Mixer, Can Opener, Toaster, Mini Chopper, Steam Iron, Coffeemaker and Electric Knife.

About Encompass Supply Chain Solutions, Inc.
Encompass is a market leader in forward and reverse supply chain management and high-tech repair services for a diverse and expanding range of consumer electronics, computer, major appliance and imaging products. Encompass provides end-to-end solutions for OEMs, retailers, independent dealers and third-party administrators.

Encompass manages all stages of the product lifecycle, including finished goods and replacement parts logistics, board repair and product refurbishment services, returns management, asset value recovery and eco-friendly disposal. For more information, please visitencompass.com and follow us on Facebook and Twitter.

Lawrenceville, Ga., June 2, 2015 — Encompass Supply Chain Solutions, Inc, a leading provider of forward and reverse logistics for a diverse range of electronics products and replacement parts, today announced it has completed an agreement to become an authorized parts distributor for Danby, a top U.S. appliance manufacturer.

Under the deal, Encompass will supply both warranty and non-warranty parts and accessories for Danby’s comprehensive appliance line in the U.S., including air conditioners, dehumidifiers, compact refrigerators, ovens, washers and freezers.

“We welcome the opportunity to support Danby’s prestigious brands and help strengthen Danby brand loyalty,” said Encompass Senior Vice President of Business Development Joe Hurley. “As an authorized parts distributor for Danby, Encompass continues to expand our appliance parts business – along with our other key verticals such as consumer electronics, printers and computers – supplying customers with a wide selection of inventory from a single streamlined source.

Encompass will support Danby’s authorized service network, service dealers, third-party administrators and end users through distribution facilities in Georgia and Florida. Encompass has developed customized e-commerce portals exclusively for Danby parts ordering: danby.encompass.com and silhouette.encompass.com.

“We are confident that Encompass will prove to be a strong distributor partner for us as we focus on providing superior service for our products after the sale,” said Ken Adams, Danby Senior Manager of Consumer Care.

About Danby
Danby was founded in 1947, as a family owned manufacturer of small electrical appliances. Danby opened its U.S. home office in Findlay, Ohio in 1992 as business expanded across North America.

Danby’s reputation as a leader in serving the appliance market has been achieved by producing innovative, quality products at competitive pricing. Our products are marketed under seven brand names: Danby®, Danby Designer®, Danby Diplomat®, Danby Premiere®, Simplicity®, Arcticaire®, and Silhouette®, as well as some private brands for major retail stores. All of Danby’s products meet and exceed all environmental safety standards and offer UL, CSA, NRTL, and ETL recognized standards approvals.

About Encompass Supply Chain Solutions, Inc.
Encompass is a market leader in forward and reverse supply chain management and high-tech repair services for a diverse and expanding range of consumer electronics, computer, major appliance and imaging products. Encompass provides end-to-end solutions for OEMs, retailers, independent dealers and third-party administrators.

Encompass manages all stages of the product lifecycle, including finished goods and replacement parts logistics, board repair and product refurbishment services, returns management, asset value recovery and eco-friendly disposal. For more information, please visitencompass.com and follow us on Facebook and Twitter.

Encompass is pleased to announce we have renewed an agreement to continue managing the Haier America parts supply chain; please see our press release.

Lawrenceville, Ga., March 19, 2015 — Encompass Supply Chain Solutions, Inc, a leading provider of forward and reverse logistics for a diverse range of electronics products and replacement parts, today announced it has finalized an agreement with Haier, a world-leading manufacturer of home appliances and consumer electronics, to continue managing the company’s end-to-end parts supply chain.

Under the renewal agreement, Encompass will continue to procure, warehouse and distribute replacement parts for Haier’s full line of consumer electronics, appliances and HVAC products in North America. Encompass began serving as an OEM supply chain manager for Haier in 2011, supplying authorized service centers, retailers, third-party administrators and other distributors.

“Encompass is gratified by Haier’s continued confidence in our abilities to deliver strong support to their aftermarket supply chain,” saidRobert Coolidge, Encompass president and CEO. “We have made significant investment into various enhancements, including recent facility upgrades at our headquarters distribution center, to strengthen our operations and increase our value for Haier, as well as our other valued clients. We are fortunate to have this opportunity to further build on this mutually beneficial relationship.”

Dean Janulis, director of Field Service / Warranty / Parts at Haier America, said Encompass has proven to be a reliable company dedicated to providing a superior customer experience.

“While Haier is focused on consumer-led home solutions, we are committed to servicing our products after the sale,” said Janulis. “Encompass has enabled us to maintain brand value throughout the product lifecycle.”

About Haier America
Haier America is a subsidiary of Haier Group, the world’s #1 major appliance brand as ranked by Euromonitor International 2014, and a global leader in consumer electronics. Haier employs more than 70,000 people around the world and distributes products in more than 100 countries and regions with global revenues reaching $29.5 billion in 2014.

About Encompass Supply Chain Solutions, Inc.
Encompass is a market leader in forward and reverse supply chain management and high-tech repair services for a diverse and expanding range of consumer electronics, computer, major appliance and imaging products. Encompass provides end-to-end solutions for OEMs, retailers, independent dealers and third-party administrators.

Encompass manages all stages of the product lifecycle, including finished goods and replacement parts logistics, board repair and product refurbishment services, returns management, asset value recovery and eco-friendly disposal. For more information, please visitencompass.com and follow us on Facebook.

Lawrenceville, Ga., February 9, 2015 – Encompass Supply Chain Solutions, Inc., a leading provider of forward and reverse logistics for a diverse range of finished goods and replacement parts, today announced that long-time company managers have been promoted to senior vice presidents.

Scott Cameron is now Senior Vice President of Operations and Service Solutions. He has been with the company since 1983, starting out as a delivery driver. Over the decades, Cameron has steadily earned positions of increasing responsibility and now leads Encompass’ entire distribution operation – including its three facilities in Georgia, Nevada and Florida. Most recently, he was tapped to lead the Service Solutions group, which provides comprehensive repair and reverse logistics services.

Cameron played a key role in Encompass’ recent renovation of its Georgia flagship warehouse, including the installation of automated systems to enhance productivity and efficiency.

“Scott’s vast experience, dedication and outstanding contributions to developing a world-class distribution system have had tremendous impact on the company’s success,” said Robert Coolidge, Encompass President and CEO. “With more than 30 years of loyalty and service, this promotion is well earned.”

Joe Hurley was named Senior Vice President of Business Development in charge of the company’s comprehensive sales function. He has more than 20 years of sales and management experience and joined Encompass in 2008 from Philips Consumer Electronics where he served as director of Parts.

“Joe has been the driving force behind many of the company’s most significant business wins,” said Coolidge. Joe is an exceptional asset to Encompass and our ongoing efforts to grow the organization, and is also a strong leader and motivator to our talented sales team.”

About Encompass Supply Chain Solutions, Inc.

Encompass is a market leader in forward and reverse supply chain management and high-tech repair services for a diverse and expanding range of consumer electronics, computer, major appliance and imaging products. Encompass provides end-to-end solutions for OEMs, retailers, independent dealers and third-party administrators.

Encompass manages all stages of the product lifecycle, including finished goods and replacement parts logistics, board repair and product refurbishment services, returns management, asset value recovery and ecofriendly disposal. For more information, please visit encompass.com and follow us on Facebook.

Lawrenceville, Ga., May 29, 2014 — Encompass Supply Chain Solutions, Inc, a leading provider of forward and reverse logistics for a diverse range of electronics products and replacement parts, today announced that Panasonic has transferred its HVAC and Power Tools spare parts business to Encompass.

This move follows Panasonic Consumer Electronics Company’s decision in December to appoint Encompass to serve as a master distributor of both warranty and non-warranty parts and accessories for its comprehensive consumer electronics line. Panasonic has now notified its HVAC and power tools account holders that effective June 9, 2014, they should begin ordering parts through Encompass instead of Panasonic direct.

These accounts will remain open with Panasonic through July 1, 2014, to allow for any backorders to be processed. After July 1, any remaining backorders will be cancelled and must be reordered through Encompass.

“We are very excited to be expanding our relationship with Panasonic into new vertical markets beyond consumer electronics,” said Robert Coolidge, Encompass president & CEO. “Encompass is ready to leverage our expertise and success with the Panasonic consumer electronics parts supply program to HVAC and power tools.”

Brad Moszkiewicz, Panasonic Director of Service Delivery, said Panasonic continues to evolve its aftermarket support strategies to streamline operations and improve customer satisfaction.

“Over the past several months Encompass has fully met our expectations for parts support for our consumer electronics service network, and we anticipate the same high level of service for our HVAC and power tools servicers,” said Moszkiewicz.

About Encompass Supply Chain Solutions, Inc
Encompass is a market leader in forward and reverse supply chain management and high-tech repair services for a diverse and expanding range of consumer electronics, computer, major appliance and imaging products. Encompass provides end-to-end solutions for OEMs, retailers, independent dealers and third-party administrators.

Encompass manages all stages of the product lifecycle, including finished goods and replacement parts logistics, board repair and product refurbishment services, returns management, asset value recovery and eco-friendly disposal. For more information, please visitencompass.com and follow us on Facebook.

Lawrenceville, Ga., March 18, 2014 — Encompass Supply Chain Solutions, Inc, a leading provider of forward and reverse logistics for a diverse range of electronics products and replacement parts, today announced that Panasonic has transferred close to 1,000 parts and accessories accounts to Encompass for parts supply.

In December, Panasonic Consumer Electronics Company appointed Encompass to serve as a master distributor of both warranty and non-warranty spare parts and accessories for its comprehensive consumer electronics line. Panasonic has notified the bulk of its parts account holders that effective April 1, 2014, they should begin ordering parts through Encompass instead of Panasonic direct

These accounts will remain open with Panasonic through May 1, 2014, to allow for any backorders to be processed. After May 1, any remaining backorders will be cancelled and must be reordered through Encompass.

“Encompass is pleased to have the opportunity to provide further support to Panasonic and their aftermarket service customers,” saidRobert Coolidge, Encompass president & CEO. “Our core competency and singular focus is on the spare parts supply chain. By assisting Panasonic with their parts program, they can stay better focused on product innovation, which is their expertise.”

Brad Moszkiewicz, Panasonic Director of Service Delivery, said Panasonic is changing its parts distribution policies to streamline operations and improve customer satisfaction.

“Encompass has proven to be a strong partner fully capable of providing the same high level of support our service partners have come to expect,” said Moszkiewicz. “We are confident they will enhance and strengthen the Panasonic parts supply chain.”

About Encompass Supply Chain Solutions, Inc
Encompass is a market leader in forward and reverse supply chain management and high-tech repair services for a diverse and expanding range of consumer electronics, computer, major appliance and imaging products. Encompass provides end-to-end solutions for OEMs, retailers, independent dealers and third-party administrators.

Encompass manages all stages of the product lifecycle, including finished goods and replacement parts logistics, board repair and product refurbishment services, returns management, asset value recovery and eco-friendly disposal. For more information, please visitencompass.com and follow us on Facebook.

Lawrenceville, Ga., February 5, 2014 — Encompass Supply Chain Solutions, Inc, a leading provider of forward and reverse logistics for a diverse range of electronics products and replacement parts, today announced it has contracted with RAL North America to provide spare parts logistics, call center support and reverse logistics for the company’s AeonAir brand of home comfort products.

Under the agreement, Encompass will manage parts planning and forecasting; warehousing and distribution; returns processing; and consumer call center support initially for RAL’s new line of 30-70 pint dehumidifiers. Encompass is also developing an e-commerce web portal for the AeonAir product line, and providing reverse logistics services for consumer returns.

North American-based RAL has expanded into the U.S. market beginning with its line of dehumidifiers. The units are being sold through a variety of national retailers.

“Encompass has partnered with a number of manufacturers outside the U.S. to provide comprehensive after sales solutions and help them successfully launch products in this country,” said John Sessions, Encompass director of Business Development. “Our extensive expertise in distribution and reverse logistics provides manufacturers with a true end-to-end solution as they seek to establish a solid presence in this market.”

Beaver Choi, RAL CFO, said the company is leveraging Encompass’ geographic footprint, logistics and operational experience and customer service capabilities to initiate a strong product launch.

“RAL is committed to ensuring our customers receive full-circle support for our AeonAir brand of home comfort products,” said Choi. “We believe Encompass is the partner most capable of providing the superior service we need to achieve this goal and flourish in the U.S.”

About RAL

RAL is a North American based wholesale distribution company with a corporate history of over 27 years as a proven leader in the supply of innovative home comfort products. RAL is committed to providing North American consumers with innovative designs and exceptional performance in our home comfort products with an ultimate goal of complete customer satisfaction. We directly manage all aspects of our product design and quality control to insure consumers receive the highest quality of products in the industry.

About Encompass Supply Chain Solutions, Inc
Encompass is a market leader in forward and reverse supply chain management and high-tech repair services for a diverse and expanding range of consumer electronics, computer, major appliance and imaging products. Encompass, through its business units Encompass Parts Distribution and Encompass Service Solutions, provides end-to-end solutions for OEMs, retailers, independent dealers and third-party administrators.

Encompass manages all stages of the product lifecycle, including finished goods and replacement parts logistics, board repair and product refurbishment services, returns management, asset value recovery and eco-friendly disposal. For more information, please visitencompass.com and follow us on Facebook.

Lawrenceville, Ga., January 27, 2014 — Encompass Supply Chain Solutions, Inc, a leading provider of forward and reverse logistics for a diverse range of electronics products and replacement parts, today announced it has further extended its relationship with Polti USA to provide forward logistics service for its new espresso machine line.

Through an agreement with Polti, Encompass will distribute the CAPRI single-serve espresso machine with coffee capsules through various retail channels. Additionally, Encompass will provide reverse logistics services, including returns management, advance product exchange and repair. Encompass received FDA certification as a food facility to support Polti’s new product line.

“As Polti has continued to grow rapidly in the U.S., Encompass has evolved with the company to support their new product lines and changing logistics needs,” said Delbert Bray, Encompass vice president of Channel Development in charge of the company’s appliance vertical. “We appreciate the ongoing confidence Polti has shown in Encompass’ ability to service their retailers and end users.”

Polti is an established Italian brand that previously launched a full line of steam cleaning products in the U.S. with proven disinfecting abilities using just ordinary tap water. Encompass currently acts as a master distributor of Polti product replacement parts and accessories and provides depot repair services for in-warranty units.

Polti Executive Vice President Dennis Sones said Encompass has proven to be a reliable, flexible partner.

“We have been very pleased with Encompass’ ability to quickly and efficiently accommodate our diverse product mix both before and after market,” said Sones. “Whatever our need, Encompass has shown flexibility and taken all necessary steps to meet our needs and expertly serve our customers.”

About Polti USA
Polti is a leading European producer of small yet powerful household steam appliances, including steam vacuum systems, steam cleaners, steam generator irons and a commercial-grade steam bedbug eradicator.

Polti was founded in 1978 when Franco Polti developed Vaporella, which was the first steam generator iron for domestic use. The company’s first steam cleaning product, Vaporetto, came to market in 1983, making Polti the only company with 30 years of experience in the steam cleaning products industry.

The majority of Polti products are manufactured in the company’s ISO 9001:2008-certified factory in Italy. All of the products produced there are quality tested before being shipped to ensure 100 percent reliability.

A family-owned business since its founding in 1978, Polti sells its products in more than 40 countries. The company is based in Italy, and its U.S. headquarters are in Atlanta.

For more information, visit http://www.polti-usa.com/us.

About Encompass Supply Chain Solutions, Inc
Encompass is a market leader in forward and reverse supply chain management and high-tech repair services for a diverse and expanding range of consumer electronics, computer, major appliance and imaging products. Encompass, through its business units Encompass Parts Distribution and Encompass Service Solutions, provides end-to-end solutions for OEMs, retailers, independent dealers and third-party administrators.

Encompass manages all stages of the product lifecycle, including finished goods and replacement parts logistics, board repair and product refurbishment services, returns management, asset value recovery and eco-friendly disposal. For more information, please visitencompass.com and follow us on Facebook.