Encompass Partners with Universal Administrators to Provide Comprehensive Reverse Logistics Services Deal includes repair and returns management for array of electronicsKristin Hurst
Lawrenceville, Ga., January 25, 2012 – Encompass Supply Chain Solutions, Inc., a leading provider of forward and reverse logistics for a diverse range of electronics products and replacement parts, today announced that its division Encompass Service Solutions (ESS) has been selected by Universal Administrators to provide repair and reverse logistics services.
Under the agreement with Universal Administrators, a nationally-recognized innovator in the extended services industry, ESS will perform depot repair for LCD/LED television combo units – 37 inches and below – and laptops. ESS will also provide returns management and asset recovery services for an array of electronics products warranted by Universal Administrators, including MP3 players, digital cameras, fax machines and more.
“Universal Administrators is dedicated to delivering first-class service to our extended warranty customers,” said Jack Wainwright, CEO of Universal Administrators. “We believe Encompass shares our commitment and is best suited to support our customers and maximize the value of their contracts.”
Patrick Joseph, executive vice president and general manager of ESS, said that with decades of experience in serving third-party administrators and their consumer customers, ESS has the technical skill and after-sales operational expertise to excel for Universal Administrators.
“Encompass is a proven leader in high-tech repair service, as well as managing the after-sales process to extract as much value as possible from returned products for our clients,” said Joseph. “We are very pleased to have the opportunity to support Universal Administrators and contribute to the success of their extended service programs.”
Universal Administrators will additionally participate in Encompass’ PARTner Profits referral program. PARTner Profits enables Universal Administrators to direct their consumer customers to Encompass Parts Distribution for replacement parts and accessories and share in the revenue.
About Universal Administrators
At Universal Administrators we bring businesses together to facilitate beneficial and profitable relationships. Our primary function is third party administration involving extended warranty, service contract, risk/asset base management and insurance programs. We integrate the necessary resources and administer the ongoing processes.
In business since 1986, Universal Administrators is nationally recognized as a leading innovator in the extended services industry. We set the standard for safe, efficient, high customer value and high profit programs.
About Encompass Supply Chain Solutions, Inc.
Encompass is a market leader in forward and reverse supply chain management and high-tech repair services for a diverse and expanding range of consumer electronics, computer, major appliance and imaging products. Encompass, through its business units Encompass Parts Distribution and Encompass Service Solutions, provides end-to-end solutions for top OEMs, retailers, independent dealers and third-party administrators.
Encompass manages all stages of the product lifecycle, including finished goods and replacement parts logistics, board repair and product refurbishment services, returns management, asset value recovery and eco-friendly disposal. For more information, please visit encompass.com or find us on Facebook.