Encompass held our annual business development meeting in Davie, FL last week to share ideas on strengthening the business and improving customer service. Congratulations to Eddie Cafferty, Computer and Imaging Sales, for winning the Sales Initiative Award, and John Sessions, Key Accounts Director, for being recognized for outstanding Client Relations.
Lawrenceville, Ga., April 30, 2013 — Encompass Supply Chain Solutions, Inc, a leading provider of forward and reverse logistics for a diverse range of electronics products and replacement parts, today announced it has appointed Jim Scarff to the role of Vice President and General Manager of Green Choice Parts, Encompass’ proprietary reclaimed parts brand.
Encompass President and CEO Robert Coolidge said this appointment is intended to significantly bolster the company’s efforts to further penetrate the growing reclaimed parts market. Reclaimed parts are good working components harvested from products that are beyond economical repair. They are typically used for repair in out-of-warranty or extended warranty repairs and prevent e-waste from ending up in landfills. Green Choice Parts comprises components for consumer electronics, appliance, computer and printer products and are available through Encompass e-commerce websites greenchoiceparts.com and encompassparts.com.
Coolidge said Encompass remains committed to supplying manufacturer original parts, but plans to partner with OEMs to provide a channel to recycle their parts and reduce warranty costs, excess and obsolete inventory and product displacement. Green Choice Parts can offer OEMs a solution to competing parts currently in the market.
“While Encompass has diligently worked to develop our Green Choice Parts offering as a complement to our OEM spare parts business, we recognized the need to devote more laser-focused resources to expand this valuable program,” said Coolidge. “With Jim’s expertise and extensive parts background, he is the ideal candidate to build on the success of this very important strategic initiative.”
Scarff, previously Encompass vice president of Customer Service, is a long-time industry leader with more than 25 years of experience in parts management. In his new position, he will be charged with exploring innovative ways to source and market reclaimed parts throughout the supply chain and across multiple product categories.
“There is enormous demand for parts that are both economical and high quality,” said Scarff. “Green Choice Parts extend the life of products by providing a channel for often hard-to-find components, and enable repair of products that may otherwise be discarded as trash. We are looking forward to revitalizing the program and aggressively building it into the country’s premier source for cost-effective replacement parts.”
About Encompass Supply Chain Solutions, Inc
Encompass is a market leader in forward and reverse supply chain management and high-tech repair services for a diverse and expanding range of consumer electronics, computer, major appliance and imaging products. Encompass, through its business units Encompass Parts Distribution and Encompass Service Solutions, provides end-to-end solutions for OEMs, retailers, independent dealers and third-party administrators.
Encompass manages all stages of the product lifecycle, including finished goods and replacement parts logistics, board repair and product refurbishment services, returns management, asset value recovery and eco-friendly disposal. Encompass’ Green Choice Parts program offers an environmentally friendly alternative to new OEM parts for consumer electronics, appliance, computer and printer products.
For more information, please visit encompass.com and follow us on Facebook.
Encompass carries a wide selection of reclaimed consumer electronics, appliance and computer parts under our proprietary Green Choice Parts brand. Green Choice Parts are an environmentally-friendly, less costly alternative to new replacement parts.
Green Choice Parts are harvested from unsaleable goods for use in out-of-warranty or extended warranty repairs. They cost significantly less than genuine parts, but deliver the same reliability. Check out our selection today and do your part to keep e-waste out of landfills!
For customers with mobile phones on platforms not supported by the Encompass mobile app, we now provide texting service to quickly check pricing and availability by part number. Simply text “encompass” plus the part number to “41411”. Example: encompass 240895. (There must be a space between “encompass” and the part number.) Please note that standard text messaging rates apply. The service is a complement to our mobile app and assists those with devices not supported, including BlackBerry.
Pricing returned will be standard retail pricing unless you provide us the phone number(s) you will be using to access the texting service. Account holders can easily add their phone numbers(s) by visiting the My Account page. Under Accounting Settings, click Account Linked Phone Number(s) and follow the instructions on the page. Account holders can also call our customer service line for assistance in adding a phone number: 800.432.8542.
Lawrenceville, Ga., March 19, 2013 — Encompass Supply Chain Solutions, Inc, a leading provider of forward and reverse logistics for a diverse range of electronics products and replacement parts, today announced it has expanded its service offerings to include comprehensive managed print services solutions through a partnership with DOCUWISE.
Under the agreement with DOCUWISE, Encompass will market DOCUWISE’s full suite of services designed to help businesses more efficiently manage their entire print environment and control printing costs. DOCUWISE specializes in delivering turnkey managed print solutions distributed through value-added resellers leveraging its proprietary PESO™ (Print Environment System Organizer) cloud-based platform.
DOCUWISE services include remote document output monitoring; print cost reduction analysis; replenishment of consumables (toner and ink cartridges) and supplies/parts (fusers and maintenance kits); and on-site print device maintenance and repair. The solution is OEM and vendor neutral, covering all major brands and models of laser printers, copiers, multifunction print devices, fax machines, wide format printers and plotters.
“We are excited to be broadening our service offerings with value-added solutions that can significantly enhance print management for organizations of all sizes,” said Encompass President and CEO Robert Coolidge. “At a time when most businesses are looking for ways to improve the bottom line, optimizing the print environment is a key, but often overlooked, pathway. After considering the field of managed print services providers, we believe DOCUWISE can provide the most beneficial and complete solutions to best assist our customers.”
DOCUWISE CEO Ron Harris said an effective managed print program goes far beyond replacing toner cartridges and repairing devices. DOCUWISE programs address every aspect of printing costs from elimination of inventory carrying costs to assisting IT departments in overseeing print device population to ultimately extending the useful life a company’s print device assets.
“Our overall mission is to move businesses toward effective, efficient and environmentally- conscious document automation, while reducing document output costs,” said Harris. “With partners like Encompass, we are able to extend our highly-effective solutions nationwide and dramatically improve print management for business customers.”
About DOCUWISE
DOCUWISE is a Hybrid Managed Print Solutions Provider. The DOCUWISE MPS solution is Turnkey and was created exclusively for IT Service Providers. Our proprietary cloud- based MPS-RMM platform PESO™ allows VARs and MSPs to monitor, manage and automate an unlimited number of Document Output Environments simultaneously.
The PESO™ MPS-CRM guides an MPS Partner through the entire MPS process from prospecting to implementation: it’s comprehensive, easy to use and intuitive. PESO™ includes online training, remote monitoring, data tracking, supply fulfillment, nationwide on-site service, helpdesk, automated billing options, TCO analysis, rightsizing, asset allocation, proposals, contracts, implementation and optimization.
About Encompass Supply Chain Solutions, Inc
Encompass is a market leader in forward and reverse supply chain management and high-tech repair services for a diverse and expanding range of consumer electronics, computer, major appliance and imaging products. Encompass, through its business units Encompass Parts Distribution and Encompass Service Solutions, provides end-to-end solutions for OEMs, retailers, independent dealers and third-party administrators.
Encompass manages all stages of the product lifecycle, including finished goods and replacement parts logistics, board repair and product refurbishment services, returns management, asset value recovery and eco-friendly disposal. For more information, please visitencompass.com and follow us on Facebook.
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| Jim Scarff, Encompass VP of Customer Service and Kristin Hurst, Marketing Director |
Encompass exhibited at the Appliance Service Training Institute event yesterday in Orlando and thanks everyone who stopped by our booth. Congrats to Steve Moore of Moore Appliance Service for winning our booth drawing for a $100 Amex gift card!
Lawrenceville, Ga., March 5, 2013 — Encompass Supply Chain Solutions, Inc, a leading provider of forward and reverse logistics for a diverse range of electronics products and replacement parts, today announced it has appointed Delbert Bray to the position of Vice President of Channel Development.
Bray’s initial focus will be on growing the company’s presence in the Appliance vertical market. He will manage all aspects of Encompass’s Appliance business, including sales, non-purchasing vendor relations and customer service, and will be also be responsible for attaining new lines.
“Delbert is a key addition to the Encompass team and is part of our overall strategy to aggressively expand into vertical markets outside of consumer electronics,” said Encompass President and CEO Robert Coolidge. “With his experience and extensive industry connections, I am confident he will be a strong advantage to Encompass and provide us a significant competitive edge in the market.”
Bray has over 15 years of experience in business development and customer service, most recently with GE Consumer Home Services where he was general manager of Parts and Accessories for the past eight years. In this role, Delbert directed all business activities for GE’s Parts and Accessories division, including staffing, engineering, new product development, marketing and distribution. He led a team of 280 managers, business developers and call center associates responsible for over 169k SKUs. During his tenure, he grew the division from $162M in annual revenue to $554M and earned numerous annual GE performance awards.
Prior to GE, he served as vice president of Contact Center Operations for GE subsidiary, ASI, and general manager of Business Development for General Motors. He received a Master’s Degree in Industrial Psychology from John F. Kennedy University and a B.A. Degree in Social Psychology from Ohio University. Bray is also Lean Six Sigma Certified.
“Delbert’s impressive background, combined with his Six Sigma certification, will benefit Encompass throughout multiple functional areas beyond business development,” said Encompass Vice President of Business Development Joe Hurley. “We look forward to leveraging his expertise as we seek to take Encompass to the next level.”
About Encompass Supply Chain Solutions, Inc
Encompass is a market leader in forward and reverse supply chain management and high-tech repair services for a diverse and expanding range of consumer electronics, computer, major appliance and imaging products. Encompass, through its business units Encompass Parts Distribution and Encompass Service Solutions, provides end-to-end solutions for OEMs, retailers, independent dealers and third-party administrators.
Encompass manages all stages of the product lifecycle, including finished goods and replacement parts logistics, board repair and product refurbishment services, returns management, asset value recovery and eco-friendly disposal. For more information, please visitencompass.com and follow us on Facebook.
No one likes inventory languishing on the shelf, but if you carry any at all, you’re likely to end up with some amount of excess and obsolete goods at one point or another.
Robert Coolidge
    President & CEO
Parts distributors for multiple manufacturer brands are especially challenged to stock enough inventory to meet current demand, while trying to predict when that demand is likely to plummet and create E&O. It’s a fine balance between stocking just enough to get the sale, but not enough to end up on a scrap list. With new technology and product models constantly evolving, this is no easy feat. Other contributing factors to E&O are:
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