Author - Kristin Hurst

Wendy Chambers Joins Encompass as Controller

Encompass is pleased to welcome Wendy Chambers as our new Controller. She has 18 years of expertise in developing and implementing
financial systems, strategies, processes and controls that significantly
improve P&L scenarios. She excels in cost-reduction, automation and establishing
accounting functions, systems and best practices.  Wendy has a wealth of experience in
wholesale product distribution, manufacturing and public accounting.
Prior to Encompass, she was
the Accounting Manager/Controller for City Plumbing and Electric Supply Co, a
multi-million dollar a year supply house comprising eight branches throughout
Georgia and North Carolina. She also served as Chief Financial Officer and
Secretary of Corporation for R-Square Products, Inc., a Gainesville, Ga.-based
chemical manufacturer.
Wendy earned a BBA
degree in Accounting from North Georgia College and State University,
graduating magna cum laude. She additionally obtained CPA certification from
the state of Georgia.

Encompass Partners with DOCUWISE to Offer Managed Print Service Solutions

Under the agreement with DOCUWISE, Encompass will market DOCUWISE’s
full suite of services designed to help businesses more efficiently manage
their entire print environment and control printing costs. DOCUWISE specializes
in delivering turnkey managed print solutions distributed through value-added
resellers leveraging its proprietary PESOTM
(Print Environment System Organizer) cloud-based platform.
DOCUWISE services include remote document output monitoring;
print cost reduction analysis; replenishment of consumables (toner and ink
cartridges) and supplies/parts (fusers and maintenance kits); and on-site print
device maintenance and repair. The solution is OEM and vendor neutral, covering
all major brands and models of laser printers, copiers, multifunction print
devices, fax machines, wide format printers and plotters. 
“We are excited to be broadening our service offerings with
value-added solutions that can significantly enhance print management for
organizations of all sizes,” said Encompass President and CEO Robert Coolidge.
“At a time when most businesses are looking for ways to improve the bottom
line, optimizing the print environment is a key, but often overlooked, pathway.
After considering the field of managed print services providers, we believe DOCUWISE
can provide the most beneficial and complete solutions to best assist our
customers.”
DOCUWISE
CEO Ron Harris said an effective managed print program
goes far beyond replacing toner cartridges and repairing devices. DOCUWISE
programs address every aspect of printing costs from elimination of inventory
carrying costs to assisting IT departments in overseeing print device
population to ultimately extending the useful life a company’s print device
assets.
“Our
overall mission is to move businesses toward effective, efficient and
environmentally- conscious document automation, while reducing document output
costs,” said Harris. “With partners like Encompass, we are able to extend our
highly-effective solutions nationwide and dramatically improve print management
for business customers.”

Encompass Partners with DOCUWISE to Offer Managed Print Services Solutions

Lawrenceville, Ga., March 19, 2013 — Encompass Supply Chain Solutions, Inc, a leading provider of forward and reverse logistics for a diverse range of electronics products and replacement parts, today announced it has expanded its service offerings to include comprehensive managed print services solutions through a partnership with DOCUWISE.

Under the agreement with DOCUWISE, Encompass will market DOCUWISE’s full suite of services designed to help businesses more efficiently manage their entire print environment and control printing costs. DOCUWISE specializes in delivering turnkey managed print solutions distributed through value-added resellers leveraging its proprietary PESO™ (Print Environment System Organizer) cloud-based platform.

DOCUWISE services include remote document output monitoring; print cost reduction analysis; replenishment of consumables (toner and ink cartridges) and supplies/parts (fusers and maintenance kits); and on-site print device maintenance and repair. The solution is OEM and vendor neutral, covering all major brands and models of laser printers, copiers, multifunction print devices, fax machines, wide format printers and plotters.

“We are excited to be broadening our service offerings with value-added solutions that can significantly enhance print management for organizations of all sizes,” said Encompass President and CEO Robert Coolidge. “At a time when most businesses are looking for ways to improve the bottom line, optimizing the print environment is a key, but often overlooked, pathway. After considering the field of managed print services providers, we believe DOCUWISE can provide the most beneficial and complete solutions to best assist our customers.”

DOCUWISE CEO Ron Harris said an effective managed print program goes far beyond replacing toner cartridges and repairing devices. DOCUWISE programs address every aspect of printing costs from elimination of inventory carrying costs to assisting IT departments in overseeing print device population to ultimately extending the useful life a company’s print device assets.

“Our overall mission is to move businesses toward effective, efficient and environmentally- conscious document automation, while reducing document output costs,” said Harris. “With partners like Encompass, we are able to extend our highly-effective solutions nationwide and dramatically improve print management for business customers.”

About DOCUWISE
DOCUWISE is a Hybrid Managed Print Solutions Provider. The DOCUWISE MPS solution is Turnkey and was created exclusively for IT Service Providers. Our proprietary cloud- based MPS-RMM platform PESO™ allows VARs and MSPs to monitor, manage and automate an unlimited number of Document Output Environments simultaneously.

The PESO™ MPS-CRM guides an MPS Partner through the entire MPS process from prospecting to implementation: it’s comprehensive, easy to use and intuitive. PESO™ includes online training, remote monitoring, data tracking, supply fulfillment, nationwide on-site service, helpdesk, automated billing options, TCO analysis, rightsizing, asset allocation, proposals, contracts, implementation and optimization.

About Encompass Supply Chain Solutions, Inc
Encompass is a market leader in forward and reverse supply chain management and high-tech repair services for a diverse and expanding range of consumer electronics, computer, major appliance and imaging products. Encompass, through its business units Encompass Parts Distribution and Encompass Service Solutions, provides end-to-end solutions for OEMs, retailers, independent dealers and third-party administrators.

Encompass manages all stages of the product lifecycle, including finished goods and replacement parts logistics, board repair and product refurbishment services, returns management, asset value recovery and eco-friendly disposal. For more information, please visitencompass.com and follow us on Facebook.

Contact: Kristin Hurst
Director of Marketing
Ph: 954.474.0325
khurst@encompass.com

ASTI 2013

Jim Scarff, Encompass VP of
Customer Service and
Kristin Hurst, Marketing Director

Encompass exhibited at the Appliance Service Training Institute event yesterday in Orlando and thanks everyone who stopped by our booth. Congrats to Steve Moore of Moore Appliance Service for winning our booth drawing for a $100 Amex gift card!

Encompass Appoints Former GE Manager to Lead Growth of Appliance Market Segment

Lawrenceville, Ga., March 5, 2013 — Encompass Supply Chain Solutions, Inc, a leading provider of forward and reverse logistics for a diverse range of electronics products and replacement parts, today announced it has appointed Delbert Bray to the position of Vice President of Channel Development.

Bray’s initial focus will be on growing the company’s presence in the Appliance vertical market. He will manage all aspects of Encompass’s Appliance business, including sales, non-purchasing vendor relations and customer service, and will be also be responsible for attaining new lines.

“Delbert is a key addition to the Encompass team and is part of our overall strategy to aggressively expand into vertical markets outside of consumer electronics,” said Encompass President and CEO Robert Coolidge. “With his experience and extensive industry connections, I am confident he will be a strong advantage to Encompass and provide us a significant competitive edge in the market.”

Bray has over 15 years of experience in business development and customer service, most recently with GE Consumer Home Services where he was general manager of Parts and Accessories for the past eight years. In this role, Delbert directed all business activities for GE’s Parts and Accessories division, including staffing, engineering, new product development, marketing and distribution. He led a team of 280 managers, business developers and call center associates responsible for over 169k SKUs. During his tenure, he grew the division from $162M in annual revenue to $554M and earned numerous annual GE performance awards.

Prior to GE, he served as vice president of Contact Center Operations for GE subsidiary, ASI, and general manager of Business Development for General Motors. He received a Master’s Degree in Industrial Psychology from John F. Kennedy University and a B.A. Degree in Social Psychology from Ohio University. Bray is also Lean Six Sigma Certified.

“Delbert’s impressive background, combined with his Six Sigma certification, will benefit Encompass throughout multiple functional areas beyond business development,” said Encompass Vice President of Business Development Joe Hurley. “We look forward to leveraging his expertise as we seek to take Encompass to the next level.”

About Encompass Supply Chain Solutions, Inc
Encompass is a market leader in forward and reverse supply chain management and high-tech repair services for a diverse and expanding range of consumer electronics, computer, major appliance and imaging products. Encompass, through its business units Encompass Parts Distribution and Encompass Service Solutions, provides end-to-end solutions for OEMs, retailers, independent dealers and third-party administrators.

Encompass manages all stages of the product lifecycle, including finished goods and replacement parts logistics, board repair and product refurbishment services, returns management, asset value recovery and eco-friendly disposal. For more information, please visitencompass.com and follow us on Facebook.

Contact: Kristin Hurst
Director of Marketing
Ph: 954.474.0325
khurst@encompass.com

Congratulations to Our Survey Drawing Winners!

Thanks to all who participated in our 2013 Customer Satisfaction Survey. Your feedback is invaluable to us as we strive to be your preferred supplier. Congratulations to the winners of our participant drawing:
Ron Spencer, North Rapids TV Service, Sparta, MI — $100 gift card
Ron Wright, ABC Office Machines, Grants Pass, OR — $50 gift card
Mike Jordan, Franks Appliance, Milford, MA — $25 gift card