Author - Freddie Laker

Haier Renews Agreement with Encompass to be Exclusive Provider of Comprehensive Parts Logistics Services

Lawrenceville, Ga., March 19, 2015Encompass Supply Chain Solutions, Inc, a leading provider of forward and reverse logistics for a diverse range of electronics products and replacement parts, today announced it has finalized an agreement with Haier, a world-leading manufacturer of home appliances and consumer electronics, to continue managing the company’s end-to-end parts supply chain.

Under the renewal agreement, Encompass will continue to procure, warehouse and distribute replacement parts for Haier’s full line of consumer electronics, appliances and HVAC products in North America. Encompass began serving as an OEM supply chain manager for Haier in 2011, supplying authorized service centers, retailers, third-party administrators and other distributors.

“Encompass is gratified by Haier’s continued confidence in our abilities to deliver strong support to their aftermarket supply chain,” saidRobert Coolidge, Encompass president and CEO. “We have made significant investment into various enhancements, including recent facility upgrades at our headquarters distribution center, to strengthen our operations and increase our value for Haier, as well as our other valued clients. We are fortunate to have this opportunity to further build on this mutually beneficial relationship.”

Dean Janulis, director of Field Service / Warranty / Parts at Haier America, said Encompass has proven to be a reliable company dedicated to providing a superior customer experience.

“While Haier is focused on consumer-led home solutions, we are committed to servicing our products after the sale,” said Janulis. “Encompass has enabled us to maintain brand value throughout the product lifecycle.”

About Haier America
Haier America is a subsidiary of Haier Group, the world’s #1 major appliance brand as ranked by Euromonitor International 2014, and a global leader in consumer electronics. Haier employs more than 70,000 people around the world and distributes products in more than 100 countries and regions with global revenues reaching $29.5 billion in 2014.

About Encompass Supply Chain Solutions, Inc.
Encompass is a market leader in forward and reverse supply chain management and high-tech repair services for a diverse and expanding range of consumer electronics, computer, major appliance and imaging products. Encompass provides end-to-end solutions for OEMs, retailers, independent dealers and third-party administrators.

Encompass manages all stages of the product lifecycle, including finished goods and replacement parts logistics, board repair and product refurbishment services, returns management, asset value recovery and eco-friendly disposal. For more information, please visitencompass.com and follow us on Facebook.

Contact: Kristin Hurst
Director of Marketing
Ph: 954.474.0325
khurst@encompass.com

Encompass Announces Executive Promotions Scott Cameron, Joe Hurley named senior vice presidents

Lawrenceville, Ga., February 9, 2015 – Encompass Supply Chain Solutions, Inc., a leading provider of forward and reverse logistics for a diverse range of finished goods and replacement parts, today announced that long-time company managers have been promoted to senior vice presidents.

Scott Cameron is now Senior Vice President of Operations and Service Solutions. He has been with the company since 1983, starting out as a delivery driver. Over the decades, Cameron has steadily earned positions of increasing responsibility and now leads Encompass’ entire distribution operation – including its three facilities in Georgia, Nevada and Florida. Most recently, he was tapped to lead the Service Solutions group, which provides comprehensive repair and reverse logistics services.

Cameron played a key role in Encompass’ recent renovation of its Georgia flagship warehouse, including the installation of automated systems to enhance productivity and efficiency.

“Scott’s vast experience, dedication and outstanding contributions to developing a world-class distribution system have had tremendous impact on the company’s success,” said Robert Coolidge, Encompass President and CEO. “With more than 30 years of loyalty and service, this promotion is well earned.”

Joe Hurley was named Senior Vice President of Business Development in charge of the company’s comprehensive sales function. He has more than 20 years of sales and management experience and joined Encompass in 2008 from Philips Consumer Electronics where he served as director of Parts.

“Joe has been the driving force behind many of the company’s most significant business wins,” said Coolidge. Joe is an exceptional asset to Encompass and our ongoing efforts to grow the organization, and is also a strong leader and motivator to our talented sales team.”

About Encompass Supply Chain Solutions, Inc.

Encompass is a market leader in forward and reverse supply chain management and high-tech repair services for a diverse and expanding range of consumer electronics, computer, major appliance and imaging products. Encompass provides end-to-end solutions for OEMs, retailers, independent dealers and third-party administrators.

Encompass manages all stages of the product lifecycle, including finished goods and replacement parts logistics, board repair and product refurbishment services, returns management, asset value recovery and ecofriendly disposal. For more information, please visit encompass.com and follow us on Facebook.

Panasonic Transitions HVAC and Power Tools Parts Supply Business to Encompass

Lawrenceville, Ga., May 29, 2014 Encompass Supply Chain Solutions, Inc, a leading provider of forward and reverse logistics for a diverse range of electronics products and replacement parts, today announced that Panasonic has transferred its HVAC and Power Tools spare parts business to Encompass.

This move follows Panasonic Consumer Electronics Company’s decision in December to appoint Encompass to serve as a master distributor of both warranty and non-warranty parts and accessories for its comprehensive consumer electronics line. Panasonic has now notified its HVAC and power tools account holders that effective June 9, 2014, they should begin ordering parts through Encompass instead of Panasonic direct.

These accounts will remain open with Panasonic through July 1, 2014, to allow for any backorders to be processed. After July 1, any remaining backorders will be cancelled and must be reordered through Encompass.

“We are very excited to be expanding our relationship with Panasonic into new vertical markets beyond consumer electronics,” said Robert Coolidge, Encompass president & CEO. “Encompass is ready to leverage our expertise and success with the Panasonic consumer electronics parts supply program to HVAC and power tools.”

Brad Moszkiewicz, Panasonic Director of Service Delivery, said Panasonic continues to evolve its aftermarket support strategies to streamline operations and improve customer satisfaction.

“Over the past several months Encompass has fully met our expectations for parts support for our consumer electronics service network, and we anticipate the same high level of service for our HVAC and power tools servicers,” said Moszkiewicz.

About Encompass Supply Chain Solutions, Inc
Encompass is a market leader in forward and reverse supply chain management and high-tech repair services for a diverse and expanding range of consumer electronics, computer, major appliance and imaging products. Encompass provides end-to-end solutions for OEMs, retailers, independent dealers and third-party administrators.

Encompass manages all stages of the product lifecycle, including finished goods and replacement parts logistics, board repair and product refurbishment services, returns management, asset value recovery and eco-friendly disposal. For more information, please visitencompass.com and follow us on Facebook.

Contact: Kristin Hurst
Director of Marketing
Ph: 954.474.0325
khurst@encompass.com

Panasonic Transitions Majority of Spare Parts Supply Business to Encompass

Lawrenceville, Ga., March 18, 2014Encompass Supply Chain Solutions, Inc, a leading provider of forward and reverse logistics for a diverse range of electronics products and replacement parts, today announced that Panasonic has transferred close to 1,000 parts and accessories accounts to Encompass for parts supply.

In December, Panasonic Consumer Electronics Company appointed Encompass to serve as a master distributor of both warranty and non-warranty spare parts and accessories for its comprehensive consumer electronics line. Panasonic has notified the bulk of its parts account holders that effective April 1, 2014, they should begin ordering parts through Encompass instead of Panasonic direct

These accounts will remain open with Panasonic through May 1, 2014, to allow for any backorders to be processed. After May 1, any remaining backorders will be cancelled and must be reordered through Encompass.

“Encompass is pleased to have the opportunity to provide further support to Panasonic and their aftermarket service customers,” saidRobert Coolidge, Encompass president & CEO. “Our core competency and singular focus is on the spare parts supply chain. By assisting Panasonic with their parts program, they can stay better focused on product innovation, which is their expertise.”

Brad Moszkiewicz, Panasonic Director of Service Delivery, said Panasonic is changing its parts distribution policies to streamline operations and improve customer satisfaction.

“Encompass has proven to be a strong partner fully capable of providing the same high level of support our service partners have come to expect,” said Moszkiewicz. “We are confident they will enhance and strengthen the Panasonic parts supply chain.”

About Encompass Supply Chain Solutions, Inc
Encompass is a market leader in forward and reverse supply chain management and high-tech repair services for a diverse and expanding range of consumer electronics, computer, major appliance and imaging products. Encompass provides end-to-end solutions for OEMs, retailers, independent dealers and third-party administrators.

Encompass manages all stages of the product lifecycle, including finished goods and replacement parts logistics, board repair and product refurbishment services, returns management, asset value recovery and eco-friendly disposal. For more information, please visitencompass.com and follow us on Facebook.

Contact: Kristin Hurst
Director of Marketing
Ph: 954.474.0325
khurst@encompass.com

Encompass to Provide Aftermarket Support for AeonAir New Dehumidifier Line

Lawrenceville, Ga., February 5, 2014 Encompass Supply Chain Solutions, Inc, a leading provider of forward and reverse logistics for a diverse range of electronics products and replacement parts, today announced it has contracted with RAL North America to provide spare parts logistics, call center support and reverse logistics for the company’s AeonAir brand of home comfort products.

Under the agreement, Encompass will manage parts planning and forecasting; warehousing and distribution; returns processing; and consumer call center support initially for RAL’s new line of 30-70 pint dehumidifiers. Encompass is also developing an e-commerce web portal for the AeonAir product line, and providing reverse logistics services for consumer returns.

North American-based RAL has expanded into the U.S. market beginning with its line of dehumidifiers. The units are being sold through a variety of national retailers.

“Encompass has partnered with a number of manufacturers outside the U.S. to provide comprehensive after sales solutions and help them successfully launch products in this country,” said John Sessions, Encompass director of Business Development. “Our extensive expertise in distribution and reverse logistics provides manufacturers with a true end-to-end solution as they seek to establish a solid presence in this market.”

Beaver Choi, RAL CFO, said the company is leveraging Encompass’ geographic footprint, logistics and operational experience and customer service capabilities to initiate a strong product launch.

“RAL is committed to ensuring our customers receive full-circle support for our AeonAir brand of home comfort products,” said Choi. “We believe Encompass is the partner most capable of providing the superior service we need to achieve this goal and flourish in the U.S.”

About RAL

RAL is a North American based wholesale distribution company with a corporate history of over 27 years as a proven leader in the supply of innovative home comfort products. RAL is committed to providing North American consumers with innovative designs and exceptional performance in our home comfort products with an ultimate goal of complete customer satisfaction. We directly manage all aspects of our product design and quality control to insure consumers receive the highest quality of products in the industry.

About Encompass Supply Chain Solutions, Inc
Encompass is a market leader in forward and reverse supply chain management and high-tech repair services for a diverse and expanding range of consumer electronics, computer, major appliance and imaging products. Encompass, through its business units Encompass Parts Distribution and Encompass Service Solutions, provides end-to-end solutions for OEMs, retailers, independent dealers and third-party administrators.

Encompass manages all stages of the product lifecycle, including finished goods and replacement parts logistics, board repair and product refurbishment services, returns management, asset value recovery and eco-friendly disposal. For more information, please visitencompass.com and follow us on Facebook.

Contact: Kristin Hurst
Director of Marketing
Ph: 954.474.0325
khurst@encompass.com

Encompass Now Distributing Polti Capri™ Espresso Machines and AromaPolti Coffees

Lawrenceville, Ga., January 27, 2014Encompass Supply Chain Solutions, Inc, a leading provider of forward and reverse logistics for a diverse range of electronics products and replacement parts, today announced it has further extended its relationship with Polti USA to provide forward logistics service for its new espresso machine line.

Through an agreement with Polti, Encompass will distribute the CAPRI single-serve espresso machine with coffee capsules through various retail channels. Additionally, Encompass will provide reverse logistics services, including returns management, advance product exchange and repair. Encompass received FDA certification as a food facility to support Polti’s new product line.

“As Polti has continued to grow rapidly in the U.S., Encompass has evolved with the company to support their new product lines and changing logistics needs,” said Delbert Bray, Encompass vice president of Channel Development in charge of the company’s appliance vertical. “We appreciate the ongoing confidence Polti has shown in Encompass’ ability to service their retailers and end users.”

Polti is an established Italian brand that previously launched a full line of steam cleaning products in the U.S. with proven disinfecting abilities using just ordinary tap water. Encompass currently acts as a master distributor of Polti product replacement parts and accessories and provides depot repair services for in-warranty units.

Polti Executive Vice President Dennis Sones said Encompass has proven to be a reliable, flexible partner.

“We have been very pleased with Encompass’ ability to quickly and efficiently accommodate our diverse product mix both before and after market,” said Sones. “Whatever our need, Encompass has shown flexibility and taken all necessary steps to meet our needs and expertly serve our customers.”

About Polti USA
Polti is a leading European producer of small yet powerful household steam appliances, including steam vacuum systems, steam cleaners, steam generator irons and a commercial-grade steam bedbug eradicator.

Polti was founded in 1978 when Franco Polti developed Vaporella, which was the first steam generator iron for domestic use. The company’s first steam cleaning product, Vaporetto, came to market in 1983, making Polti the only company with 30 years of experience in the steam cleaning products industry.

The majority of Polti products are manufactured in the company’s ISO 9001:2008-certified factory in Italy. All of the products produced there are quality tested before being shipped to ensure 100 percent reliability.

A family-owned business since its founding in 1978, Polti sells its products in more than 40 countries. The company is based in Italy, and its U.S. headquarters are in Atlanta.

For more information, visit http://www.polti-usa.com/us.

About Encompass Supply Chain Solutions, Inc
Encompass is a market leader in forward and reverse supply chain management and high-tech repair services for a diverse and expanding range of consumer electronics, computer, major appliance and imaging products. Encompass, through its business units Encompass Parts Distribution and Encompass Service Solutions, provides end-to-end solutions for OEMs, retailers, independent dealers and third-party administrators.

Encompass manages all stages of the product lifecycle, including finished goods and replacement parts logistics, board repair and product refurbishment services, returns management, asset value recovery and eco-friendly disposal. For more information, please visitencompass.com and follow us on Facebook.

Contact: Kristin Hurst
Director of Marketing
Ph: 954.474.0325
khurst@encompass.com

Encompass Now Authorized Parts Distributor for Electrolux

Lawrenceville, Ga., January 8, 2014 Encompass Supply Chain Solutions, Inc, a leading provider of forward and reverse logistics for a diverse range of electronics products and replacement parts, today announced it has completed an agreement to become an authorized parts distributor for Electrolux North America, a top global appliance manufacturer.

Under the deal, Encompass will supply parts, installation materials and a variety of universal accessories for Electrolux’s extensive kitchen and laundry product lines, under the Frigidaire, Gibson, Kelvinator, White-Westinghouse and Tappan brands in addition to the Electrolux brand.

“With the addition of the world-leading Electrolux brand to our existing appliance brands, Encompass is further strengthening our foothold in the appliance parts market to offer customers even greater access to original parts from renowned manufacturers,” said Robert Coolidge, Encompass president & CEO. “We could not be more pleased to have the opportunity to join Electrolux’s parts distribution network and help promote loyalty to the Electrolux brand.”

Encompass will support Electrolux’s authorized service network, service dealers, third-party administrators and end users through distribution facilities in Georgia and Nevada.

“This will be an excellent partnership,” said Nathan Knowles, Director, Consumer Services Group, Electrolux North America. “Our authorized service technicians as well as our consumers will be well-served by the distribution Encompass is able to provide.”

About Electrolux
Electrolux is a global leader in appliances for household and professional use, selling more than 50 million products to customers in more than 150 countries every year. The company focuses on innovations that are thoughtfully designed and based on extensive consumer insight to meet the real needs of consumers and professionals. Electrolux products include refrigerators, dishwashers, washing machines, vacuum cleaners, cookers and air-conditioners sold under esteemed brands such as Electrolux, Frigidaire, Kelvinator, AEG and Eureka. In 2012, Electrolux had sales of $17 billion ($5.1 billion in North America) and 58,000 employees. The Electrolux North American headquarters is located at 10200 David Taylor Drive, Charlotte, NC 28262 in the University Research Park. For more information visithttp://newsroom.electrolux.com/us/.

About Encompass Supply Chain Solutions, Inc
Encompass is a market leader in forward and reverse supply chain management and high-tech repair services for a diverse and expanding range of consumer electronics, computer, major appliance and imaging products. Encompass provides end-to-end solutions for OEMs, retailers, independent dealers and third-party administrators.

Encompass manages all stages of the product lifecycle, including finished goods and replacement parts logistics, board repair and product refurbishment services, returns management, asset value recovery and eco-friendly disposal. For more information, please visitencompass.com and follow us on Facebook.

Contact: Kristin Hurst
Director of Marketing
Ph: 954.474.0325
khurst@encompass.com

Encompass Selected to be National Parts Distributor For Panasonic Consumer Electronics Products

Lawrenceville, Ga., December 9, 2013Encompass Supply Chain Solutions, Inc, a leading provider of forward and reverse logistics for a diverse range of electronics products and replacement parts, today announced it will serve as a master distributor of spare parts and accessories for Panasonic Consumer Electronics Company’s comprehensive consumer electronics line.

Under an agreement with Panasonic, Encompass will supply both in- and out-of-warranty parts and accessories for Panasonic consumer electronics products. Encompass – also an authorized parts supplier for other major consumer electronics brands, including Sony, LG, Samsung, Sharp, Philips and more – will support the Panasonic brand through distribution facilities in Georgia and Nevada. Encompass will supply parts to other distributors, Panasonic’s authorized service network, service dealers, third-party administrators and end users.

“Encompass has enjoyed a long-standing relationship with Panasonic and is highly experienced with providing after-market support to it and other world-leading brands,” said Robert Coolidge, Encompass president & CEO. “We plan to leverage this expertise to enhance the Panasonic parts supply chain and deliver superior service to Panasonic Repair Facilities, Self Maintains, National Retailers and consumers to further help maintain and strengthen Panasonic brand loyalty.”

Jim King, senior vice president of Operations and Service for Panasonic Consumer Electronics Company, said Encompass’ “comprehensive experience with Panasonic replacement parts will greatly benefit the after-sales market.” Brad Moszkiewicz, Panasonic Director of Service Delivery, added, “We believe Encompass will help us enhance spare parts availability for our consumer electronics products customers.”

About Encompass Supply Chain Solutions, Inc
Encompass is a market leader in forward and reverse supply chain management and high-tech repair services for a diverse and expanding range of consumer electronics, computer, major appliance and imaging products. Encompass provides end-to-end solutions for OEMs, retailers, independent dealers and third-party administrators.

Encompass manages all stages of the product lifecycle, including finished goods and replacement parts logistics, board repair and product refurbishment services, returns management, asset value recovery and eco-friendly disposal. For more information, please visitencompass.com and follow us on Facebook.

Contact: Kristin Hurst
Director of Marketing
Ph: 954.474.0325
khurst@encompass.com

Encompass Expands Service to Polti USA with Product Fulfillment and Returns Management

Lawrenceville, Ga., September 17, 2013Encompass Supply Chain Solutions, Inc, a leading provider of forward and reverse logistics for a diverse range of electronics products and replacement parts, today announced it has expanded its relationship with Polti USA to manage returns and provide product fulfillment service to e-tailers for its full line of steam cleaning appliances.

Through an agreement with Polti, Encompass will distribute its products to major online retailers and fulfill orders placed through Polti’swebsite. Additionally, Encompass will provide product replacement services for in-warranty exchanges and manage product returns from e-tailers.

Polti is an established European manufacturer brand that has launched products in the U.S. initially through the Home Shopping Network. Encompass currently acts as a master distributor of Polti product replacement parts and accessories and provides depot repair services for in-warranty units.

“Encompass is pleased to have the opportunity to further support Polti as they continue growing in the U.S.,” said Delbert Bray, former GE parts manager and now Encompass vice president of Channel Development in charge of the company’s appliance vertical. “With our advanced distribution and fulfillment expertise, leading-edge depot repair facility and laser focus on superior customer service, we are confident in our ability to ensure the complete satisfaction of Polti e-tailers and end users.”

Polti Executive Vice President Dennis Sones said Polti was impressed by Encompass’ capabilities and infrastructure and is certain the company will be an advantage to Polti as it continues to penetrate the U.S. market.

“To help ensure our success in the U.S., we needed a dependable partner to effectively manage both forward logistics and aftermarket service to support our customers and strengthen their loyalty to our products,” said Sones. “With their operational expertise and dedication to customer service, we believe Encompass is the right partner to help us achieve our business objectives.”

About Polti USA
Polti is a leading European producer of small yet powerful household steam appliances, including steam vacuum systems, steam cleaners, steam generator irons and a commercial-grade steam bedbug eradicator.

Polti was founded in 1978 when Franco Polti developed Vaporella, which was the first steam generator iron for domestic use. The company’s first steam cleaning product, Vaporetto, came to market in 1983, making Polti the only company with 30 years of experience in the steam cleaning products industry.

The majority of Polti products are manufactured in the company’s ISO 9001:2008-certified factory in Italy. All of the products produced there are quality tested before being shipped to ensure 100 percent reliability.

A family-owned business since its founding in 1978, Polti sells its products in more than 40 countries. The company is based in Italy, and its U.S. headquarters are in Atlanta.

For more information, visit http://www.polti-usa.com/us.

About Encompass Supply Chain Solutions, Inc
Encompass is a market leader in forward and reverse supply chain management and high-tech repair services for a diverse and expanding range of consumer electronics, computer, major appliance and imaging products. Encompass, through its business units Encompass Parts Distribution and Encompass Service Solutions, provides end-to-end solutions for OEMs, retailers, independent dealers and third-party administrators.

Encompass manages all stages of the product lifecycle, including finished goods and replacement parts logistics, board repair and product refurbishment services, returns management, asset value recovery and eco-friendly disposal. For more information, please visitencompass.com and follow us on Facebook.

Contact: Kristin Hurst
Director of Marketing
Ph: 954.474.0325
khurst@encompass.com