Does your company really need a business management system?

Courtesy of ServiceBench

Based upon recent research ServiceBench discovered that the deployment of a Business Management System (“BMS”) solution essentially solves nearly all of the basic operating issues experienced by an estimated 75% of service companies that use manual processes all of which are barriers to delivering a profitable and satisfying customer experience.

What common issues inherent to these service companies can be eliminated? Let’s take a look at the top offenders while keeping in mind how they can be turned into benefits through the deployment of a BMS.

–      Manual work in process tracking — better known as chasing paper work orders
–      Minimal visibility to customer history – “We did what, when?”
–      No on line web portal for consumer job status inquiries
–      Manual scheduling of service calls
–      Time lost spent trying to locate parts and repair equipment
–      Unpaid, short paid claims and invoices causing cash flow issues
–      Trouble locating Field Technicians on the road
–      Low first time fix rate creating customer inconvenience and driving up cost
–      Mediocre customer service reviews

ServiceBench has a Solution

The ServiceBench Business Management System Software is a full featured service management operations application, including a robust Mobile App for field personnel, that any service company, of any size in virtually any industry can use to run their entire company. Since it runs in the Cloud, users have secure, unlimited access at anytime, anywhere.

Watch this video to learn more.